Head Coach - Store Manager - Nike Rideau Center

RETAILORS; Ottawa; On-site; CAD 70,000 - 100,000; Full time

Job summary

RETAILORS, a rapidly expanding retailer specializing in sports and athleisure, seeks a Head Coach for their Nike retail locations. This pivotal role involves analyzing KPIs, developing business plans, and leading a high-performing sales team. Candidates must have extensive retail leadership experience and possess strong communication skills to foster a motivating environment.

Qualifications

• Minimum five years of Retail leadership experience in a multi-department management role.
• Proven business, communication, interpersonal, and customer service skills.
• Self-motivated and able to work well under pressure.

Responsibilities

• Support all department teams in achieving budget and analyzing store KPIs.
• Attract, motivate, and retain staff while managing performance reviews.
• Ensure adherence to retail operations procedures and implement visual merchandising standards.

Skills

Leadership

Communication

Customer Service

Analytical Skills

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

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Who are we?

Retailors is a leading and rapidly expanding retailer, specializing in the sports and athleisure segment. We are proud to be a global partner of choice for operating Nike retail locations in Canada, Europe, Australia, New Zealand, and Israel. Additionally, Fox Group Canada is significantly expanding its business portfolio in Canada, and the role of the Head Coach is pivotal in leading the future of Nike Retail Stores within the company.

Here is some of what you’ll do :

Business and Sales Performance :

Support all department teams in every capacity to achieve budget.

Analyze and monitor store KPIs daily, weekly, and monthly to implement action plans to achieve target KPIs.

Develop a business plan and coordinate execution and implementation cross-functionally with each department's support.

Communicate business plans and strategies to the Director of Retail Operations and GM of Canada

Identify opportunities to improve performance. Work with home office partners to develop strategies to raise performance.

Maximize sales by category.

Analyze performance by category and partner with the Merchandising team to validate the action plan to drive performance.

Lead and coach each direct report to perform at their highest potential.

Accountable for the growth and development of direct reports to succession them for next-level roles

Continuously monitor the execution of Retailors selling techniques to achieve the best quantitative and qualitative business results (i.e mystery shops)

Constantly coach the sales team on how to deliver a premium shopping experience, observing the sales floor and providing feedback accordingly

Attract, motivate & retain staff.

Work together with Talent Acquisition in recruiting members according to the brand vision and image

Manage performance review and development plans for all direct reports. Address performance issues and create development plans.

Develop a team structure that facilitates and maximizes individual and team performance.

Staff optimization vs business need

Approve and monitor store schedules, ensuring adherence to handbook policies, including blackout dates & overtime rules.

Store Operations :

Excellence in Store Experience and Image

Guarantee the implementation of the VM guidelines by brand standards

Ensure retail operations procedures and best practices are being adhered to

Well-versed in the Process and Procedure Manual

Partner with the Director of Retail Operations to ensure adherence to loss prevention policies and procedures and proactively identify trends that support achieving all inventory goals.

Remain up to date on all policies and procedures in the Employee Policy Manual

Here’s what we’re looking for :

Minimum five years of Retail leadership experience in a multi-department management role

Proven business, communication, interpersonal, and customer service skills

Self-motivated and able to work well under pressure and meet or exceed deadlines with minimal supervision.

Ability to inspire and motivate teams and advocate and lead teams through change.

Ability to adapt to a fast-paced, changing retail environment

Must work retail hours – Weekdays and Weekends, Evenings & Holidays

Knowledge of Microsoft Office programs : Excel, Word, PowerPoint, and ability to acquire some expertise in Store operation applications (Bamboo HR, Connecteam)

Retailors (Fox Group) is an equal opportunity employer committed to diversity and inclusion, and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

We thank all applicants for your interest in this exciting opportunity, however, only qualified applicants will be contacted

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Sales, Administrative, and Product Management

Retail

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