Head Clerk - Customer Service (Phys Ed Facility Assistant I)

University of Lethbridge; Lethbridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

The University of Lethbridge is hiring a full-time Head Clerk – Customer Service to manage front counter operations and administrative duties in the Phys Ed Facility. This position requires strong customer service skills and experience in administration. The successful candidate will oversee staff scheduling and be proficient in recreation software while ensuring a high standard of service in fitness and recreational programs.

Qualifications

• 2 years Customer Service / Administration Experience
• Standard First Aid, CPR / AED
• Proficient with business planning and recreation software

Responsibilities

• Process memberships, lockers, and program registrations at the front counter.
• Perform administrative duties including cash-out verification and game day preparation.
• Train and assist staff in locker software management and program creation.

Skills

Customer Service

Problem Solving

Communication

Tools

Fusion Software

Job description

The University of Lethbridge is seeking a full-time, Limited Term position as a Head Clerk – Customer Service (Phys Ed Facility Assistant I).

• Front counter : process memberships, lockers and program registrations.
• Administrative duties : cash-out verification, daily uploads & web maintenance, and game day preparation.
• Staff training / orientation and scheduling : customer service and fitness centre staff.
• Locker & Fusion software management : managing all aspects of locker software and train & assist CSC / Horns Rec staff in creating of programs / packages / products as it relates to courses / classes and POS.
• Assist Manager, Horns Recreation, Customer Service & Fitness : administration of fitness and recreational programs.

The University of Lethbridge is undertaking a job classification review for Alberta Union of Provincial Employees (AUPE) positions. As such, the classification level currently assigned for this position may be adjusted as a result of this project. Position Qualifications

• 2 years Customer Service / Administration Experience
• Standard First Aid, CPR / AED

Strong customer service skills, exhibit sound judgement and effective problem solving and can work efficiently and collaboratively with groups / teams and individuals. Strong verbal and written communication skills, team building skills and can be proficient with business planning, computer programs and recreation software (Fusion).

Note : The successful candidate will be required to provide a satisfactory Criminal Record Check and Vulnerable Sector Check. Starting Salary Range (at 1.0 FTE) $3,741.00 - $4,163.00 monthly Full Salary Range (at 1.0 FTE) $3,741.00 - $4,584.00 monthly (AUPE - Grade 7)

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Customer Service Clerk • Lethbridge, Alberta, Canada