Head cashier : part time 6month contract (gerrard square)

The Home Depot Canada; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Head Cashier to enhance customer satisfaction and lead a motivated team. In this pivotal role, you'll support the Front End Supervisor, coach associates, and ensure a seamless shopping experience for customers. Your leadership will be crucial in maintaining operational efficiency and a positive environment. This position offers a chance to develop your management skills while working in a dynamic retail setting. If you're passionate about customer service and team development, this opportunity is perfect for you.

Qualifications

• 1-2 years of retail or cash experience is an asset.
• Minimum 1 year of leadership experience required.

Responsibilities

• Support Front End Supervisor and motivate associates for customer satisfaction.
• Lead by example and ensure sufficient checkouts are available.
• Maintain safety and security by following policies and procedures.

Skills

Interpersonal Skills

Cash Handling

Leadership Skills

Attention to Detail

Education

High School Diploma or equivalent

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:
The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience. The Head Cashier coaches, trains and develops Front End and Lot Associates along with maintaining coverage through scheduling and providing first level of escalation for customer issues.

Key Responsibilities:

1. Ensures Customer Satisfaction
   Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale.
   Ensure sufficient checkouts are available by maintaining lines no longer than one at the register plus two more waiting in line.
   Walk front end from the customer experience perspective daily, ensuring Grand Opening readiness, ad execution (per Playbook) and flyer readiness.
   Observe associates and work activity, ensuring appropriate staffing levels to meet business needs.
   Provide associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility.
2. Leading the Front End
   Communicate goals, priorities, and directions from store leadership to associates.
   Ensure the parking lot is shoppable and free of debris.
   Engage back-up cashiers as necessary and assign them to predetermined registers.
   Operate cash machines and train cashiers accordingly.
   Assist guards for cash collection.
3. Maintains Safety and Security
   Follows all Safety and Loss Prevention policies and procedures.
   Follows processes on the front-end designed to mitigate shrink and protect assets, ensuring front end associates do the same.

Competencies:
Customer Focus
Time Management
Promotes Teamwork
Problem Solving
Communicates Effectively

Skills:
Interpersonal Skills
Cash Handling
Leadership Skills
Attention to Detail

Direct Manager/Direct Reports:
Reports to Department Supervisor

Travel Requirements:
No travel requirements

Physical Requirements:
Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Hybrid Work:
Dependent

Working Conditions:
Working within a flexible schedule that may include evening and weekends.
Warehouse environment that can be dusty and noisy.
Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:
High School Diploma or equivalent

Minimum Years of Work Experience:
1 to 2 years Retail or Cash experience an asset

Minimum Leadership Experience:
Minimum 1 year leading people

Certifications:
NA

Other Requirements/Assets:
NA