Hardware/Tools Associate

J.D. Irving, Limited; Halifax; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a motivated sales associate to enhance customer experiences through expert product knowledge and personalized service. In this role, you will engage with customers to understand their needs, recommend solutions, and drive sales. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work flexible hours, including evenings and weekends. Join a dynamic team where your contributions will directly impact customer satisfaction and sales success. This is a fantastic opportunity for those who thrive in a fast-paced retail environment and are eager to learn and grow.

Qualifications

• Strong communication skills and ability to work in a team.
• Experience in sales and customer service is essential.

Responsibilities

• Engage customers and drive sales through suggestive selling.
• Clarify customer needs and provide the best solutions.

Skills

Excellent communication

Team player

Sales experience

Customer service experience

Attention to detail

Bilingual – French/English

Education

Grade 12 diploma or equivalent

Tools

D635 computer system

Job description

As an associate, you will help the customers to fully understand their needs and assist in selecting the right products for their requirements. As knowledgeable sales professionals, sales associates can make recommendations which solve customers' problems and enhance their shopping experience.

Qualifications

• Excellent communication and team player
• Sales and customer service experience
• Possess a high level of attention to details
• Ability to lift 55 lbs.
• Ability to workdays/evening/weekends (rotating shifts)
• Ability to learn and operate the applicable computer system (D635) used to process orders
• Grade 12 diploma or equivalent considered an asset
• Bilingual – French/English

Responsibilities

• Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
• Clarify and understand customers’ needs and take them to the best solution(s) for their projects.
• Maintain knowledge of current sales and promotions
• Take initiative and confidently direct customer interactions
• Produce quotes, material lists and follows up
• Demonstrate high standards of safety and customer service
• Resolve customer challenges quickly and efficiently.
• Continually learn about products and market conditions