Hardware Sales Associate - Full Time - CAMBIE

The Home Depot; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company where you can truly be yourself while contributing to a larger mission. As a Sales Associate, you'll provide exceptional customer service by actively engaging with customers and understanding their needs. You'll drive sales by promoting various services and products, ensuring customer satisfaction through effective communication and product knowledge. This role offers a dynamic work environment, where you can develop your skills and knowledge while being part of a team dedicated to creating a positive shopping experience. If you're passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• 1-2 years of retail or trade experience is an asset.
• High school diploma or equivalent is required.

Responsibilities

• Provide fast, friendly service and actively seek out customers.
• Ensure customer satisfaction by following Home Depot’s GET Model.
• Maintain knowledge of products in department and adjacent departments.

Skills

Interpersonal Skills

Customer Focus

Effective Communication

Education

High School Diploma or equivalent

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features, and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities:

1. Ensures Customer Satisfaction:
   • Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
   • Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
   • Ask open-ended questions about the customer’s projects in order to determine their needs and level of expertise
   • Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
2. Drives Sales:
   • Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
   • Educate customers about the whole project
   • Using empowerment program when necessary to satisfy customers
   • Execute daily stock maintenance: all products signed, displayed, and clean
3. Builds Skills and Knowledge:
   • Maintain knowledge of all products in department and adjacent departments
   • Proactively seek knowledge on all products and services
4. Maintains Safety and Security:
   • Follows all safety policies and procedures, Loss Prevention policies and procedures

Competencies:

• Communicates Effectively
• Customer Focus

Skills:

• Interpersonal Skills

Direct Manager/Direct Reports:

• Department Supervisor

Travel Requirements:

• No travel requirements

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Hybrid Work:

• Dependent

Working Conditions:

• Working within a flexible schedule that may include evenings and weekends
• Warehouse environment that can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes

Minimum Education:

• High School Diploma or equivalent

Minimum Years of Work Experience:

• 1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience:

• NA

Certifications:

• NA

Other Requirements/Assets:

• NA