Hardware Field Quality Engineer Intern (Summer 2027)

United States Digital Space LLC; Longueuil; On-site; CAD 47,000 - 50,000; Full time

Benefits offered by this job

Mental health benefits

2 days paid time off

3 days sick time off

Subsidized commuter benefits

Ride credits

Job summary

Urban Solutions in Longueuil hosts a Hardware Field Quality Engineer Intern role, joining the Field Quality team to analyze hardware issues and support fixes with engineering and manufacturing.

You will work hands-on with failed parts in the lab and with large datasets to assess problem scale. The role emphasizes collaboration across markets and a strong data-driven approach.

Qualifications

• Currently enrolled in a Bachelor's or Master's program in Mechanical, Electrical, Mechatronics, or Industrial Engineering, at a Canadian university, graduating between December 2027 and summer 2028.
• Professional proficiency in French and English, written and spoken (required).
• Hands-on comfort with electromechanical hardware, including disassembly, inspection, and basic electrical troubleshooting with tools like a multimeter.

Responsibilities

• Support failure analysis on parts returned from the field by helping with teardown, inspection, and electrical testing and documenting findings with photos.
• Help monitor field data such as vehicle and station alerts and repair records, and flag emerging issues to the team.
• Build and update dashboards and queries that track reliability metrics and retrofit progress.
• Assist with field retrofit campaigns by identifying affected units and tracking progress.
• Review repair SOPs and troubleshooting guides and suggest improvements.
• Contribute to field failure investigations in Jira with engineers on root cause and corrective actions.

Skills

French and English

SQL

Python

Mode/Tableau/Power BI

Jira familiarity

Analytical reasoning

Education

Bachelor's or Master's in Mechanical, Electrical, Mechatronics or Industrial Engineering (Canadian university)

Tools

Jira

Tableau

Power BI

Mode

Job description

At the company, our purpose is to serve and connect. the company Urban Solutions designs, builds, and operates bikeshare systems in more than 50 cities worldwide, including New York, Chicago, London, Barcelona, Mexico City, Rio de Janeiro, and Montréal. Our Longueuil facility is the birthplace of BIXI, North America's first automated bikeshare system, and today builds the bikes and stations behind some of the world's largest bikeshare networks.

We are looking for a Hardware Field Quality Engineer Intern to join our Field Quality team at our Longueuil facility. Once our bikes, e-bikes, batteries, and stations leave the factory, Field Quality owns how they hold up in the real world: millions of rides, all four seasons, in cities across the globe. You will work alongside field quality engineers to help spot emerging hardware issues, investigate their root cause, and support fixes with engineering, manufacturing, and market operations teams. You will spend time hands-on with failed parts in the lab, and just as much time in the data working out how big a problem really is.

Responsibilities:

• Support failure analysis on parts returned from the field, including requests from enterprise customers, by helping with teardown, inspection, and electrical testing and documenting findings with photos.
• Help monitor field data, such as vehicle and station alerts and repair records, and flag emerging issues to the team.
• Build and update dashboards and queries that track reliability metrics and retrofit progress.
• Assist with field retrofit campaigns by helping identify affected units and tracking progress.
• Help review repair SOPs and troubleshooting guides used by market mechanics, and suggest improvements.
• Contribute to field failure investigations in Jira, working with engineers on root cause and corrective actions.

Experience:

• Currently enrolled in a Bachelor's or Master's program in Mechanical, Electrical, Mechatronics, or Industrial Engineering, or a related field, at a Canadian university, graduating between December 2027 and summer 2028 (required). Master's students who worked between degrees should have less than 2 years of full-time experience.
• Professional proficiency in French and English, written and spoken (required)
• Hands-on comfort with electromechanical hardware, including disassembly, inspection, and basic electrical troubleshooting with tools like a multimeter
• Strong analytical skills and comfort working with large, imperfect datasets to reach clear conclusions
• Familiarity with structured problem-solving methods (5 Whys, fishbone diagrams, 8D, FMEA)
• Curious and detail-oriented, with clear written communication
• Previous internship or co-op in quality, reliability, test, or failure analysis is a plus
• SQL or Python, and experience with Mode, Hex, Tableau, or Power BI, is a plus
• Familiarity with Jira or similar ticketing tools is a plus
• Exposure to e-bikes, batteries, automotive, or other electromechanical products, or to reading wiring diagrams, is a plus

Benefits:

• Mental health benefits
• In addition to holidays, interns receive 2 days paid time off and 3 days sick time off
• Subsidized commuter benefits and the company ride credits

*the company is committed to creating an inclusive workforce that fosters belonging. the company believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. the company also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.*

*the company highly values having employees working in‑office to foster a collaborative work environment and company culture. **This role is on‑site at a the company location full time. #Onsite*

*The expected base pay range for this position in the Longueuil area is $34-$36/hour CAD. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.*