Hardware Clerk I

Co-op Community Spaces; Eatonia; On-site; CAD 28,000 - 38,000; Full time

Job summary

Co-op Community Spaces in Eatonia, Saskatchewan, is seeking an entry-level Customer Service Associate to support day-to-day customer needs, perform basic administrative tasks, and help keep operations running smoothly under direct supervision.

You will learn standard procedures, contribute to continuous improvement, interact with internal teams, and relay information to customers while upholding quality and compliance standards.

Responsibilities

• Understands the day-to-day basic support needs of assigned customers.
• Executes basic administrative, operational, or customer support tasks under direct supervision.
• Responds to basic task-related inquiries related to own support area.

Job description

Leadership of Self and Others

• Works under direct supervision and/or within established policies practices and guidelines with minimal opportunity for deviation
• Incorporates change initiatives into own day-to-day work as directed

Service Delivery

• Understands the day-to-day basic support needs of assigned customers
• Executes basic administrative, operational, or customer support tasks under direct supervision
• Responds to basic task-related inquiries related to own support area

Relationships

• Interacts and develops working relationships with internal
• Exchange/record task-related information
• May exchange standard administrative, operational, or customer support information or provide support services to external contacts

Problem Solving

• Resolves well-defined and standard administrative, operational, or customer support issues within standard operating procedures and refers issues outside of established procedures to higher levels
• Utilizes standard operating procedures or relies on readily available assistance of Team Leader

Continuous Improvement/Innovation

• May provide input into specific job-related process improvements
• Learns and implements basic policies, procedures, quality, and compliance standards

Decision Making

• Limited decision making within defined parameters around work expectations, quality standards, priorities, and timing
• Work impacts limited to own area and errors require simple rework/correction

Risk Management

• Responds to risks in accordance with established guidelines/procedures/practices
• Identifies and notifies more senior Team Members of risks; obtains assistance from available resources as required
• Risks associated with specific work processes are mitigated by direct supervision

Scope of Knowledge, Work & Experience

• Entry level role for an individual contributor performing basic day-to-day task related support activities
• Applies knowledge of foundational concepts, terminology, and specialized administrative, operational, or customer support requirements to support areas of responsibility and perform well-defined or routine tasks
• Typically holds a minimum of a High School Diploma and 0-2 years of experience, or an equivalent combination of training and experience. May also hold a One Year Certificate.

Job Info

• Job Identification 15210
• Job Category Customer Services
• Job Schedule Full time
• Locations 217 Railway Ave, Eatonia, SK, S0L 0Y0, CA