H&M Store Manager - St. Laurent Shopping Centre

H&M; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

H&M is seeking a Store Manager in Ottawa who will oversee the omni customer experience and lead a diverse team. This role involves analyzing sales data, promoting products, and ensuring high store standards. The ideal candidate will have substantial leadership experience in retail management and a passion for customer service.

Benefits

Comprehensive benefits including health insurance

Employee discount at H&M and other brands

Opportunities for career growth

Access to wellness programs

Networking through Colleague Resource Groups

Qualifications

• Strong leadership skills and responsibility-taking.
• Experience in team coaching and development.
• Ambitious and effective communicator.

Responsibilities

• Ensure total omni customer experience from visual merchandising to customer service.
• Analyze sales data and develop plans to optimize store performance and profits.
• Manage talent recruitment and development.

Skills

Leadership

Communication

Analytical

Team Development

Education

Relevant leadership experience in retail management

Job description

Job Description

About the Role
As a Store Manager, you’ll be responsible for the total omni customer experience in your store, ensuring high visual and commercial standards according to the store format, location, and global & regional strategies. You will lead the full store team to excel, creating an inclusive culture that promotes collaboration and entrepreneurial spirit. You will analyze sales data, follow up on results, and create plans to optimize store performance and profits.

A Day in the Life
Working at H&M means no two days are ever the same. A typical day includes the following responsibilities:

Customer Sales & Profit

• Ensure the total omni customer experience, from visual merchandising to customer service, aligned with store format, global guidelines, and regional strategies.
• Represent the H&M brand positively during all customer interactions.
• Analyze sales and budget goals, and develop plans to meet or exceed them.
• Provide excellent customer service, guiding customers through fashion stories and actively promoting products.
• Promote the Customer Loyalty App and in-store sustainability initiatives.
• Plan schedules in line with sales targets and commercial activities.
• Maintain routines in fitting rooms and checkouts, including transactions, returns, and exchanges.
• Identify commercial opportunities, maintain competitor awareness, and act on store strengths and opportunities.
• Manage store maintenance efficiently.
• Handle all administrative routines related to people and operations correctly.

Fashion & Trend Awareness

• Stay updated on fashion trends, styles, brands, competitors, and influencers.
• Ensure your team provides product and fashion knowledge to customers.
• Understand the local market, customer preferences, and fashion trends.

Team & Development

• Manage talent recruitment, onboarding, development, and performance evaluations.
• Support team retention and share knowledge and skills.
• Collaborate with the area team and store leadership, including visual merchandisers.
• Communicate effectively and professionally with the team.
• Plan and schedule team activities.
• Conduct regular communication to motivate and inform staff.
• Ensure procedures, routines, security, and legal requirements are followed.
• Participate in onboarding, training, and development programs.

Retail Operations/Visual & Commercial Execution

• Maintain a clean and organized sales floor and back of house.
• Ensure high-quality visual and product presentation, with proper garment care.
• Manage stock levels and contribute to allocation decisions.
• Support daily store routines, including opening and closing.
• Oversee the full garment cycle, from delivery to presentation, following standards and utilizing tools.
• Maintain in-store OMNI services and technology tools, such as the Care App and Click & Collect.
• Ensure consistent pricing signage throughout the store, aligned with strategies.
• Keep BOH areas tidy and informative, adhering to health and safety standards.

Qualifications

• Strong leadership skills and responsibility-taking.
• Experience in team coaching and development.
• Ambitious, effective communicator, analytical, and good with numbers.
• Relevant leadership experience in retail management and operations.
• Experience working closely with a team.

Why You’ll Love Working at H&M

• We value diversity and inclusion.
• Access to community and networking through Colleague Resource Groups.
• Inclusive environment encouraging authenticity.
• Opportunities for career growth within a global community.
• Comprehensive benefits, including health insurance, wellness programs, retirement plans, paid leave, and community days.
• Employee discount at H&M and other brands.

Additional Information

Salary range: xx-xx annually. EEOC Code: OFM. Pay Status: Salary, Non-Exempt (Exempt in top locations).

We support reasonable accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com for assistance.

Benefits

Attractive global and local benefits, including staff discounts, health coverage, wellness programs, and more. Details vary by country and employment type.

Inclusion & Diversity

We are committed to fostering inclusive, diverse, and equitable workplaces. We consider all diversity dimensions in our recruitment and strive for fairness and equality in our processes.

Company Description

H&M’s purpose is to liberate fashion for the many, encouraging self-expression. We foster a culture of inclusion and belonging, supporting colleagues to grow and succeed.