H&M Sales Advisor

H&M; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading fashion retailer in Toronto is looking for a Sales Advisor to provide exceptional customer service and assist customers in their shopping experience. Candidates should be passionate about fashion and possess strong communication skills. The role involves promoting products, maintaining store presentation, and working collaboratively with the team. Experience in retail or customer service is preferred. This part-time position offers a supportive work environment and opportunities for career development.

Benefits

Employee discount

Health insurance

Flexible work hours

Wellness programs

Qualifications

• Passionate about fashion and providing great customer experiences.
• Communicative, creative, and flexible in a dynamic environment.
• Sales experience in a service-related industry.

Responsibilities

• Deliver excellent customer service and guide customers in-store.
• Promote fashion products and loyalty initiatives.
• Maintain a clean and organized store environment.

Skills

Excellent customer service

Fashion awareness

Sales experience

Communication skills

Team collaboration

Job description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Job Description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities

Customer Sales & Profit

• Provide excellent customer service : welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion & Trend Awareness

Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.

Use your product & fashion knowledge to share relevant information to customers

Team & Development

Retain and share your service, fashion and store operations knowledge and skills with colleagues

Follow all procedures, routines, and legal requirements in all areas of the store

Give & receive feedback with your colleagues to learn, develop & support each other

Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations / Visual & Commercial Execution

Complete full garment cycle from unpacking and refill to steaming and ensure good garment care

Operate fitting room and checkout areas according to best practice & processes

Contribute to a clean and tidy sales floor and back of house (including stockrooms)

Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines

Ensure good stock levels with replenishment routines on sales floor

Upkeep & follow best practice for any in-store OMNI Services & in-store tech services / tools, etc (Instore Care App, Click & Collect, Smart Store etc)

Support with opening and closing of the store

Following all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications

Who You Are

As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.

Motivated by giving customers a great experience.

You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.

You should also enjoy working in a collaborative and dynamic environment.

You have sales experience working in a dynamic and collaborative environment that you can apply to your role

Experience working with customer service in fashion, retail or other service-related industries

Why You'll Love Working at H&M

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability

We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years

You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues

We are an inclusive company where you're encouraged to be yourself at work

You will have access to a large global talent community, where career growth and aspirations have no limits

We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community

You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Additional Information

Pay Status : Salary

This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https : / / hm.ethicspoint.com , and use Ask a Question.

Inclusion & Diversity :

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description :

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

Store Roles Assessment :

We want to inform you that we use automated decision-making for skill-based recruitment within some of our stores. This means that your responses will be evaluated and scored by an assessment tool that applies predefined criteria set by H&M Group.

The purpose of the assessment tool is to ensure a fair and objective assessment of your skills and suitability for the role. This is validated through strategic human oversight and has been audited according to New York legislation. You can read more about the result here. You’ll be able to provide feedback after the assessment and you always have the opportunity to ask questions.

If you have any difficulties or concerns with the current assessment method, you can request for an alternative method of assessment. Please contact us at [e-mail] as soon as possible to discuss your options. We’ll try our best to meet your needs.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Part-time

Job function

Job function

Other

Industries

Retail

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