GWAM Operations Strategy Director - Expense Efficiency

Manulife Insurance Malaysia; Toronto; Hybrid; CAD 105,000 - 191,000; Full time

Job summary

A leading financial services provider in Toronto seeks a GWAM Operations Strategy Director. This role involves financial KPI reporting, expense management, and collaboration to optimize operational efficiencies. The ideal candidate will have strong leadership skills, a finance background, and experience in strategic projects. This position offers a hybrid work arrangement and a competitive salary range of $105,750 to $190,350 CAD.

Benefits

Flexible working environment

Health and dental benefits

Retirement savings plans

Generous paid time off program

Qualifications

• 5+ years of related business experience in financial institutions or consulting.
• Strong communication skills to influence leadership.
• Resilient with a focus on execution and improvements.

Responsibilities

• Own financial KPI reporting and expense tracking.
• Collaborate on budgeting forecasts with finance partners.
• Develop finance-driven presentations for leadership.

Skills

Analytical support

Stakeholder engagement

Leadership development

Education

Educational qualification in Finance/Accounting or Economics

Professional designation (e.g. MBA, CPA, CFA)

Tools

Microsoft Office (Excel and PPT)

Job description

GWAM Operations Strategy Director - Expense Efficiency page is loaded

GWAM Operations Strategy Director - Expense Efficiency

Apply locations Toronto, Ontario Boston, Massachusetts time type Full time posted on Posted Yesterday time left to apply End Date: July 31, 2025 (22 days left to apply) job requisition id JR25070033

Key Accountabilities:

• Own the Operations financial KPI reporting, expense tracking, and Unit Costing, for monthly business reviews and material preparation for executive leadership team.
• Collaborate closely with Expense and Finance partners on active forecasting of initiative budgets through each budget cycle, scheduling expenditures and analyzing variances

• Partner closely with Operations leaders to capture and track progress of macro initiative savings towards, ensuring alignment with margin and digital customer leadership financial objectives
• Develop and capture appropriate narration for finance-driven presentations to communicate key messages and metrics for GWAM Operations
• Work across different teams and with all levels of management to form relationships and business knowledge
• Provide analytical support and oversee project execution for strategic initiatives as needed
• Operations and the larger Manulife Operations organization
• Oversee and propose additional methods to improve against highly visible strategic KPI’s and objectives
• M anage complexity across a range of issues—prioritize and manage competing initiatives; challenge the status quo and suggest alternative ways of conducting operations
• Attract, develop, engage, coach, and retain diverse leadership and talent

Qualifications

• Educational qualification in Finance/Accounting or Economics major preferred
• Professional designation is an asset (e.g MBA, CPA, CFA)
• At least 5 years of related business experience gained from financial institutions, corporate development, strategic consulting, investment operations, project management or similar experience
• Self-starter and team player with a high level of initiative, strong work ethic and the ability to gather, synthesize, organize, and report information
• Excellent written, verbal, and interpersonal skills needed to engage with different levels of leadership and effectively influence partners
• Strong computer skills in Microsoft Office applications, particularly Excel and PPT
• Resilient delivery mind-set with a strong execution focus

Behaviors

• A demonstrated interest and passion for expense management
• Self-directed, organized and works well with complexity
• Willingness to challenge established practices and seek improvements.
• Demonstrated leadership, including management and people development skills
• Flexible, steady under pressure and willing to switch gears
• Collaborative and transparent working style
• Comfort in leading and influencing without formal authority

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$105,750.00 CAD - $190,350.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

About Us

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us.It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

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2024 Gallup Exceptional Workplace Award Winner

Manulife Named one of Forbes World’s Best Employers 2023

Best Companies to Work for in Asia 2023

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Manulife included in Bloomberg’s 2023 Gender-Equality Index

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