Guide & Host, Glacier View Lodge

FlyOver Iceland; Municipality of Jasper; On-site; CAD 53,037,600 - 57,859,200; Full time

Benefits offered by this job

Housing & meals

Retention bonus

Starting wage

Job summary

Pursuit in Jasper National Park seeks a Guide & Host for Glacier View Lodge. You will greet guests, assist with luggage, and lead tours on the Athabasca Glacier and Skywalk, ensuring a personalized experience.

This on-site role requires flexibility to work mornings, evenings, or nights, ability to lift 50 pounds, and a week-long training. Housing and three meals daily are provided, with incentive bonuses and a starting wage of $18.50 per hour.

Qualifications

• Current Alberta Pro Serve Certification (Required).
• Week-long interpretive training program provided upon starting employment.
• Ability to lift 50 pounds (suitcases, laundry bags and mail).
• Ability to work outdoors in varying mountain weather conditions (snow, rain, wind, hail).
• Strong guest-service mindset and passion for memorable experiences.

Responsibilities

• Deliver interpretive information to guests from around the world.
• Provide a personalized experience during guests' stay in Canada’s only glacier-facing hotel.
• Assist Front Desk and Housekeeping duties as required.
• Escort guests from parking lot to hotel and assist with luggage.
• Support Glacier Adventure and Skywalk experiences for guests.

Skills

Public speaking

Guest services

Team player

Customer-focused

Outdoor stamina

Education

Alberta Pro Serve Certification

High school diploma

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Based at the remote Columbia Icefield in Jasper National Park, this on‑site living role places you 100 km from Jasper and surrounded by stunning glacier views and endless mountain adventure. You’ll be part of a destination that includes the Glacier View Lodge, dining outlets, retail, and the world‑famous Glacier Adventure and Skywalk. Staff live on‑site with accommodations and three hot meals per day.

• $20/day housing and meals
• End‑of‑season retention bonus up to $1.00/hr
• The starting wage for this role is $18.50/hour.

ROLE & RESPONSIBILITIES

As a Guide & Host for the Glacier View Lodge, you will be the first point of contact for our global clientele. From assisting them with their luggage, to taking them on our world‑renowned tours on the Athabasca Glacier and Skywalk, you will be there every step of their journey. This role also encompasses all roles at the Glacier View Lodge, so you will be an expert in all of our operational and experiential components. This is a multi‑faceted position and can include any, or all of the following:

• Delivering exceptional interpretive information to guests from around the world
• Providing guests with a personalized experience during their stay in Canada’s only glacier facing hotel!
• Supporting the lodge with Front Desk and Housekeeping duties as required
• Bringing guests from the parking lot to the hotel for check‑in handling luggage
• Handling luggage for GVL Tour Groups - Being proactive with maintenance issues and safety concerns
• Attending the Glacier Adventure with the guests to continue their personalized experience
• Maintaining cleanliness of the hotel daily
• Engage with guests every step of their stay
• Other duties as assigned

REQUIRED SKILLS & QUALIFICATIONS

• Charismatic and comfortable with speaking to large groups
• Previous interpretive guiding, hotel front desk, housekeeping, experience an asset
• Able to stand and work outside in varying mountain weather conditions (snow, rain, wind, hail) for the extended periods of time
• Commitment to becoming an interpretive expert and ambassador through the completion of a week‑long interpretive training program (provided upon starting employment)
• Guest service‑oriented mindset and a passion for delivering memorable experiences - Current Alberta Pro Serve Certification (Required)
• Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
• Friendly, approachable, interactive nature - Ability to think outside the box with quick, thoughtful judgement and a positive attitude
• Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervision
• Able to lift 50 pounds (suitcases, laundry bags and mail)
• Enjoy working with a team in a busy, fast‑paced environment
• Very important: must be flexible to work mornings, evenings, split shifts or night shifts as required

About Us: We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun. Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life‑long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities

Information Pursuit is an Equal Opportunity Employer committed to diversity in the workplace.

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation.

We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity‑deserving groups.

If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

Pursuit fulfills the dreams of friends, families, and travelers through its one‑of‑a‑kind attractions in the world’s most iconic locations. Everyone here works in service of our guests to create inspiring and unforgettable experiences—from gondola operators in Banff to our support teams in Denver.