Guestroom Attendant

The Broadview Hotel; Toronto; On-site; CAD 21,000 - 30,000; Full time

Job summary

Archive Hospitality Group is seeking a friendly, professional Housekeeper to join the hotel’s housekeeping team. You will clean and sanitize guest rooms, stock amenities, and ensure cleanliness standards while protecting guest privacy and hotel policies.

You will work as part of a dynamic team, adapt to flexible schedules including weekends and holidays, and help deliver exceptional guest experiences that drive repeat visits.

Qualifications

• Service orientation
• Ability to work as part of a dynamic quality-driven team
• Basic English language skills
• Ability to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
• Able to work a flexible schedule, including weekends and holidays

Responsibilities

• Clean and sanitize all assigned rooms and bathrooms
• Follow the designated sequence of room assignments
• Replace all amenities and linens according to hotel standards
• Keep cart and linen closets clean and orderly
• Notify management of discrepancies such as vacant rooms, etc.
• Turn in lost and found items as per hotel standards
• Report items of value left unsecured in hallways and guestrooms
• Clean assigned rooms within shift time requirements, passing all inspections
• Clean spots on walls and carpets
• Anticipate guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
• Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
• Follow procedures when entering guest rooms, always keeping the guest’s need for privacy in mind
• Adhere to hotel cleaning policies and procedures to ensure professional appearance of hotel
• Perform all duties in a timely and professional manner
• Perform a visual inspection before leaving any areas
• Notify appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow team members
• Attends appropriate hotel meetings and training sessions
• Maintain cleanliness and excellent condition of equipment and work area
• Comply with all Archive standards, policies and procedures at all times.
• Other tasks and responsibilities as assigned by management.

Skills

Service orientation

Teamwork

Basic English

Physical stamina

Flexible schedule

Job description

A collection of heritage-driven, neighbourhood-centric hotels.

Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. From the people and places we encounter to the connections we make; we aim to create space for all. We strive to bring the same level of quality, commitment, and dedication we give to our properties to the Archive Team.

The Role at a Glance:

This position plays a key role in the housekeeping department within the hotel, to serve our guests in a friendly and professional manner, and work as a team member to ensure all tasks are completed before a shift end. Our Housekeepers provide exceptional service and maintain the highest cleanliness standards throughout our guest rooms.

Your Day To Day Duties:

• Clean and sanitize all assigned rooms and bathrooms
• Follow the designated sequence of room assignments
• Replace all amenities and linens according to hotel standards
• Keep cart and linen closets clean and orderly
• Notify management of discrepancies such as vacant rooms, etc.
• Turn in lost and found items as per hotel standards
• Report items of value left unsecured in hallways and guestrooms
• Clean assigned rooms within shift time requirements, passing all inspections
• Clean spots on walls and carpets
• Anticipate guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
• Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
• Follow procedures when entering guest rooms, always keeping the guest’s need for privacy in mind
• Adhere to hotel cleaning policies and procedures to ensure professional appearance of hotel
• Perform all duties in a timely and professional manner
• Perform a visual inspection before leaving any areas
• Notify appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow team members
• Attends appropriate hotel meetings and training sessions
• Maintain cleanliness and excellent condition of equipment and work area
• Comply with all Archive standards, policies and procedures at all times.
• Other tasks and responsibilities as assigned by management.

You have:

• Service orientation
• Ability to work as part of a dynamic quality-driven team
• Basic English language skills
• Ability to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
• Able to work a flexible schedule, including weekends and holidays

Special Requirements and Certifications:

• Flexible and long hours sometimes required.
• Ability to stand/walk during entire shift.