Guest Support Forecast Analyst (Contract Through July 2026)

lululemon; Vancouver; On-site; CAD 66,000 - 87,000; Full time

Job summary

A leading performance apparel company is seeking a Guest Support Forecast Analyst to create and analyze forecasts, manage staffing needs, and support capacity planning. This mid-senior level role requires expertise in forecasting and data analysis, with a focus on collaboration and communication with cross-functional teams. The position offers a competitive salary and benefits, with onsite work required at least four days a week.

Benefits

Health and dental benefits

Mental health plans

Paid time off

Retirement matching

Employee discounts

Fitness classes

Qualifications

• 3+ years experience in Workforce Management, forecasting, or capacity planning.
• Expertise in Microsoft Excel and preferred skills in PowerBI, SQL, and Python.

Responsibilities

• Create long- and short-range forecasts for NAM and global GECs.
• Provide analysis and reporting on forecast performance.
• Design and execute Guest Support forecasts within WFM scheduling software.

Skills

Forecasting

Workforce Management

Data Analysis

Education

Post-secondary education in Business Administration

Statistics

Mathematics

Tools

Microsoft Excel

PowerBI

SQL

Python

Job description

Guest Support Forecast Analyst (Contract Through July 2026)

Join to apply for the Guest Support Forecast Analyst (Contract Through July 2026) role at lululemon.

About lululemon
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We set the bar in technical fabrics and functional design, creating transformational products and experiences that support movement, growth, connection, and well-being. Our success stems from our innovative products, store presence, commitment to our people, and the connections we foster within communities. We aim to create positive change for a healthier, thriving future by fostering an equitable, inclusive, and growth-oriented environment.

Team Overview

This role establishes the foundation for the Guest Support teams to meet SLAs through quantitative analysis, creating short-term interaction forecasts, and determining staffing needs for global volume-driven roles in DE and GEC. The analyst understands how forecasting impacts workforce management and operations, providing clear insights and storytelling to leadership and cross-functional teams, and adapting proactively to business trends.

Core Responsibilities

• Create long- and short-range forecasts for NAM and global GECs, including EMEA and volume-driven support roles.
• Assess and implement near-term adjustments to the GEC labor model based on sales forecasts and interaction trends.
• Provide analysis and reporting on forecast performance and key drivers.
• Propose and align forecasting revisions and budgets considering upcoming initiatives and trends.
• Lead meetings with Guest Support leadership and cross-functional partners, communicating insights effectively.
• Drive discussions with partners (e.g., Distribution Centres, Marketing) to inform short-term forecast adjustments.
• Design and execute Guest Support forecasts within WFM scheduling software.
• Support capacity planning for frontline teams and develop department reports on a scheduled and ad hoc basis.

Qualifications

• Post-secondary education in Business Administration, Statistics, Mathematics, or related fields.
• 3+ years experience in Workforce Management, forecasting, or capacity planning.
• Expertise in Microsoft Excel; PowerBI, SQL, and Python skills preferred.

Must-Haves

• Personal responsibility and awareness of choice in every moment.
• Entrepreneurial spirit and a drive for innovation.
• Honest and kind communication, fostering open dialogue.
• Courageous leadership, embracing greatness over fear of failure.
• Relationship-building with a people-first approach.
• A fun and joyful attitude, not taking oneself too seriously.

Additional Notes

Authorization to work in Canada is required.

Compensation & Benefits

The typical salary range is CA$66,000–CA$86,600 annually, based on market, experience, and internal equity. Benefits include health and dental, mental health plans, paid time off, retirement matching, employee discounts, fitness classes, and more, with eligibility requirements and potential changes.

Workplace Arrangement

Onsite work required at least 4 days per week to foster collaboration and culture.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Retail