Guest Support Analyst | Contract until January 2026

lululemon; Vancouver; On-site; CAD 66,000 - 86,000; Full time

Job summary

A leading innovative apparel company is seeking a Guest Support Analyst to provide insights on employee performance and contribute to strategic initiatives. This role requires strong analytical skills, proficiency in SQL and Python, and a commitment to in-person collaboration. Candidates must have at least 3 years of experience in analytics and excellent communication abilities. The position offers a salary range of $66,000-$86,000 and a comprehensive benefits package.

Benefits

Health and dental benefits

Paid time off

Retirement plan matching

Career development opportunities

Mentorship programs

Qualifications

• 3+ years experience in analytics focused role.
• Strong experience or education in SQL and Python.
• Excellent verbal and written communication.

Responsibilities

• Analyze & provide actionable insights on Guest Support employee performance.
• Create presentations and dashboards for Guest Support partners.
• Consult on data warehouse integrations.

Skills

SQL

Python

Communication

Data analysis

Salesforce

Job description

Guest Support Analyst | Contract until January 2026

Join to apply for the Guest Support Analyst | Contract until January 2026 role at lululemon

Guest Support Analyst | Contract until January 2026

Join to apply for the Guest Support Analyst | Contract until January 2026 role at lululemon

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who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Requirements

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About This Team

The Guest Support Business Analyst is responsible for strategic initiative, people, and operational performance analysis of Guest Support teams. Working with large amounts of financial, employee, and operational data from multiple data sources, this role turns complex statistical observations into succinct and clear messaging for Guest Support senior leadership and cross functional partners.

A Day In The Life

• Analyze & provide actionable insights on Guest Support employee performance to varying levels of leadership
• Creates presentations, business commentary, and dashboards for Guest Support partners
• Performs modeling / simulations, sensitivity analysis, hypothesis creation and testing
• Consults on data warehouse integrations and collaborate with technical reporting cross functional partners
• Share trends, identify gaps, and make recommendations for Guest Support operations and strategic initiatives through analyzing and storytelling of data
• Collaborate with cross functional partners on high impact intake requests to identify reporting solutions and providing insights

Qualifications

• 3+ years experience in analytics focused role
• Strong experience or education in SQL and Python
• Strong knowledge of Salesforce or contact centre CRM an asset
• Excellent verbal and written communication
• Experience with data modeling principles and best practices
• Proven ability to form clear business requirements for ambiguous business questions
• Skilled at turning complex analysis into simple conclusions and recommendations for executive leadership

Must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes

Authorization to work in Canada is required for this role.

Compensation And Benefits Package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this positionis from $66,000-$86,000 annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At Lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note : The incentive programs, benefits, and perks have certain eligibility requirements. lululemon reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as In-Person under our SSC Workplace Policy :

In-Person

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Retail

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