Guest Services Supervisor: Lead Hospitality & Team Growth

Gateway Casinos; Woodstock; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading entertainment organization in Oxford County, Woodstock, is seeking a Guest Services Supervisor to lead a team dedicated to delivering exceptional experiences to guests. The ideal candidate will have strong customer service skills and at least two years of experience in the hospitality sector. You'll be responsible for mentoring staff, managing complaints, and ensuring high standards of service. A competitive salary and comprehensive benefits package are offered for this full-time position.

Benefits

Full benefits package

Retirement savings plan

Family and friends discounts

Development and training opportunities

Qualifications

• Two years of experience in the guest services and/or hospitality industry preferred.
• Ability to work flexible hours, evenings, and weekends.
• Strategic thinker with an eye for detail.

Responsibilities

• Mentor and guide a team of guest services representatives.
• Manage employee performance through training and coaching.
• Handle complaints, room issues, and conflicts.

Skills

Customer service skills

Time-management skills

Multitasking

Conflict management

Job description

A leading entertainment organization in Oxford County, Woodstock, is seeking a Guest Services Supervisor to lead a team dedicated to delivering exceptional experiences to guests. The ideal candidate will have strong customer service skills and at least two years of experience in the hospitality sector. You'll be responsible for mentoring staff, managing complaints, and ensuring high standards of service. A competitive salary and comprehensive benefits package are offered for this full-time position.