Guest Services Supervisor: Lead & Delight Guests

Gateway Casinos; Thunder Bay; Sur place; CAD 30 000 - 37 000; Plein temps

Avantages offerts par ce poste

Full benefits package for full-time

Retirement savings plan

Exciting, supportive and fun work环境

Family and friends discounts on travel

Development and training opportunities

Résumé du poste

Gateway Casinos is hiring a Guest Services Supervisor to lead a team of guest services representatives and ensure guests receive warm, hospitable care throughout their stay. This role is part of a national company offering a strong benefits package and competitive salary for full-time employees.

Join Gateway and contribute to an exciting, supportive, and fun work environment with opportunities for development and growth across 27 locations.

Qualifications

• Minimum two years of experience in the guest services and/or hospitality industry.
• Ability to direct and supervise staff.
• A relationship-builder who encourages open communication and collaboration.
• Time-management savvy and expert multitasker who thrives in the service industry.
• Ability to manage issues and empower a team to excel.
• Strategic thinker with attention to detail and big-picture view.
• Flexible with hours, evenings, and weekends.
• Excellent customer service skills, friendly, efficient, polite and patient.

Responsabilités

• Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.
• Manage employee performance through training, coaching, evaluation and mentoring.
• Ensure that proper safety, hygiene, and sanitation practices are followed.
• Foster open communication and collaboration with guests and staff.
• Ensure that quality and standards meet expectations on a day-to-day basis.
• Handle complaints, room issues, and conflicts graciously.
• Deliver customer service that exceeds guest expectations.

Description du poste

Gateway Casinos is hiring a Guest Services Supervisor to lead a team of guest services representatives and ensure guests receive warm, hospitable care throughout their stay. This role is part of a national company offering a strong benefits package and competitive salary for full-time employees.

Join Gateway and contribute to an exciting, supportive, and fun work environment with opportunities for development and growth across 27 locations.