Guest Services Supervisor

Gateway Casinos and Entertainment Limited; Wasaga Beach; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Full benefits

Retirement plan

Supportive environment

Family discounts

Development training

Job summary

Gateway Casinos & Entertainment Limited is seeking a Guest Services Supervisor to lead a team of guest services representatives and act as the main point of contact for guests. The role focuses on delivering exceptional customer experiences, managing staff performance, and upholding safety and quality standards across a fast-paced hospitality environment.

The position offers a full-time schedule with evenings and weekends, a comprehensive benefits package, and opportunities for career growth

Qualifications

• Minimum two years of experience in guest services or hospitality.
• Ability to direct and supervise staff.
• Strong interpersonal skills and a client-focused mindset.
• Flexible hours including evenings and weekends.

Responsibilities

• Mentor and guide a team of guest services representatives, ensuring guests are treated warmly.
• Manage employee performance through training, coaching, evaluation and mentoring.
• Ensure safety, hygiene, and sanitation practices are followed.
• Foster open communication and collaboration.
• Maintain quality and standards on a day-to-day basis.
• Handle complaints and issues graciously.
• Deliver customer service that exceeds guest expectations.

Job description

The Gateway to Your Future

You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you.

Description

Position at Playtime Casino

Job Type: Full-Time

Starting Wage: $55,281.00/ year

You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you. In this pivotal role as the Guest Services Supervisor, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout their stay. This exciting opportunity at a national company offers you the chance to grow your career with the promise of an excellent benefits package and competitive salary for full-time employees. Don't miss this chance to put yourself in the centre of the action.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.
• Manage employee performance through training, coaching, evaluation and mentoring.
• Ensure that proper safety, hygiene, and sanitation practices are followed.
• A relationship-builder who encourages open communication and collaboration.
• Ensure that quality and standards meet expectations on a day-to-day basis.
• Handle complaints, room issues, and conflicts graciously.
• Customer service skills that exceed guest expectations.

What You Bring

• Minimum two years of experience in the guest services and/or hospitality industry.
• Ability to direct and supervise staff.
• A relationship-builder who encourages open communication and collaboration.
• Time-management savvy and expert multitasker who thrives in the service industry.
• Ability to manage issues and empower a team to excel.
• Strategic thinker who has an eye for detail and a capacity to see the big picture.
• Benefit from working flexible hours, evenings, and weekends.
• Efficient multitasker who thrives in a fast-paced environment.
• Can benefit from working flexible hours, evenings, and weekends.
• Ability to seamlessly handle complaints, room issues and conflicts.
• Excellent customer service skills, including the ability to be friendly, efficient, polite and patient.

Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (?Gateway?) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.