Guest Services Supervisor

Gateway Casinos; Woodstock; Presencial; CAD 30.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full benefits package for full-time

Retirement savings plan

Supportive and fun work environment

Discounts for family and friends

Development and training opportunities

Descripción de la vacante

Gateway Casinos is seeking a Guest Services Supervisor to lead the guest services team, ensure a warm, hospitable experience, and maintain high service standards. This full-time role offers strong benefits and opportunities to grow within a national company.

You will mentor staff, monitor performance, handle guest issues, and uphold safety and hygiene practices while working flexible hours, including evenings and weekends.

Formación

• Two years of experience in guest services/hospitality preferred.
• Experience directing and supervising staff.
• Ability to build relationships and encourage collaboration.
• Strong time-management and multitasking in a fast-paced service environment.
• Ability to manage issues and empower a team to excel.
• Strategic thinker with attention to detail and big-picture view.
• Able to work flexible hours, evenings, and weekends.
• Excellent customer service: friendly, efficient, polite, patient.
• Ability to obtain Category 1 Gaming Assistant registration and Smart Serve certification.

Responsabilidades

• Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.
• Manage employee performance through training, coaching, evaluation and mentoring.
• Ensure safety, hygiene, and sanitation practices are followed.
• Build relationships and encourage open communication and collaboration.
• Ensure quality standards are met daily.
• Handle complaints, room issues, and conflicts graciously.
• Deliver customer service that exceeds guest expectations.

Conocimientos

Staff supervision

Customer service

Time management

Multitasking

Communication

Problem solving

Strategic thinking

Flexibility

Conflict resolution

Registration knowledge

Descripción del empleo

Job Type: Full-Time Permanent

Wage: $26.58 per hour

The Gateway to Your Future

You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you.

In this pivotal role as the Guest Services Supervisor, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout their stay. This exciting opportunity at a national company offers you the chance to grow your career with the promise of an excellent benefits package and competitive salary for full-time employees. Don't miss this chance to put yourself in the centre of the action.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.
• Manage employee performance through training, coaching, evaluation and mentoring.
• Ensure that proper safety, hygiene, and sanitation practices are followed.
• A relationship-builder who encourages open communication and collaboration.
• Ensure that quality and standards meet expectations on a day-to-day basis.
• Handle complaints, room issues, and conflicts graciously.
• Customer service skills that exceed guest expectations.

What You Bring

• Two years of experience in the guest services and/or hospitality industry preferred
• Experience directing and supervising staff
• A relationship-builder who encourages open communication and collaboration.
• Time-management savvy and expert multitasker who thrives in the service industry.
• Ability to manage issues and empower a team to excel.
• Strategic thinker who has an eye for detail and a capacity to see the big picture.
• Ability to work flexible hours, evenings, and weekends.
• Efficient multitasker who thrives in a fast-paced environment.
• Ability to seamlessly handle complaints, room issues and conflicts.
• Excellent customer service skills, including the ability to be friendly, efficient, polite and patient.
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
• Have or ability to obtain Smart Serve certification

Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (?Gateway?) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.