Guest Services Supervisor

Canada West Ski Areas Association; Whitehorse; On-site; CAD 30,000 - 60,000; Full time

Job summary

A winter sports organization in Whitehorse is seeking a Guest Services Supervisor for a seasonal position. Responsibilities include assisting with guest experiences, managing customer inquiries, and overseeing events. Ideal candidates should have customer service experience and strong communication skills. Competitive hourly wage of $26-$28 and various benefits offered.

Benefits

Competitive salary

Group Health Benefits after 3 months

Season passes

Qualifications

• Broad experience in all aspects of customer service.
• Must have strong communication and listening skills.
• Ability to multi-task and problem-solve.
• Can handle conflict resolution situations.

Responsibilities

• Assist the Guest Services Manager with special event planning and development.
• Provide excellent customer service by answering inquiries and handling transactions.
• Act as first point of contact for customers.

Skills

Customer service

Communication

Problem-solving

Multi-tasking

Job description

SIMA’s mission statement is: To provide exceptional, safe, downhill experiences to Yukoners, and work in partnership to contribute to the good life in the Yukon.

SIMA’s staff are individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We are looking for people who share in this passion, maybe for a season, or maybe as part of an exciting career. If this sounds like you, please apply online and show us what you’ve got.

Position Status: Hourly, Full-time, Seasonal Contract

Job Summary:

As the Guest Services Supervisor you’ll be responsible for assisting the Guest Services Manager, selling the products, services and programs offered at Mt. Sima to our guests. You will also be responsible for the look and feel of our lodge; ensuring a warm and welcoming environment.

Duties:

• Overseeing and coordinating Alpine Escapes – Glamping program
• Responsible for turn over of Alpine Escapes include cleaning and the possible moving of large items
• Monitor the Info and Alpine Escapes emails respectively
• Assist Guest Services Manager with special event planning and development
• Responsible for assisting with event set up not limited to table and chair relocation
• Able to lift 30-50lbs
• Assist Guest Services Manager with the preseason program
• Crowd Management on busy operational days
• Working in Guest Services covering sales, ticketing and other duties as assigned
• Act as first point of contact for customers, deliver great guest experiences to users
• Provide excellent customer service by answering inquiries and handling transactions and providing accurate information and handle conflictive situations in a diplomatic manner.
• Be up-to-date on all prices, programs, events and policies.
• Seek out accurate information when needed in order to answer all guests’ questions.
• Complete all cash-out procedures and balance on a daily basis. You will be responsible and accountable for all sales transactions completed (including discounts, complimentary products, service recovery products issued and any returns/credits provided).

Qualifications:

• Demonstrate safe work practices
• Broad experience in all aspects of customer service.
• Must have strong communication and listening skills.
• Ability to multi-task and problem-solve.
• Can handle conflict resolution situations.
• Mature, friendly and well-presented.
• A positive team player.

Preference is given to those with:

• Second language is an asset
• Previous customer service and sales experience.
• Computer literacy and previous experience with computerized sales and reservation systems.
• Geographical knowledge of Mt. Sima

Compensation & Benefits:

• Competitive salary of $26-$28/hour
• Wages paid bi-weekly via direct deposit
• 4% vacation pay in accordance with Yukon Employment Standards Act
• Entitlement to general holidays and general holiday pay in accordance with the Employment Standards Act
• Season passes for yourself
• Group Health Benefits after 3 months