Guest Services Representative/Guest Services Supervisor

Gateway Casinos and Entertainment Limited; London; On-site; CAD 30,000 - 60,000; Part time

Job summary

A prominent gaming and entertainment company in London, Ontario, seeks a Guest Services Supervisor. The role involves overseeing a team to ensure excellent guest experiences. Candidates should have at least two years of experience in guest services and strong supervisory skills. This part-time position offers a competitive wage along with a full benefits package for full-time employees.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Family and friends discounts on travel, tech, and fitness

Development and training opportunities

Qualifications

• Minimum two years of experience in guest services and/or hospitality industry.
• Ability to direct and supervise staff.
• Flexibility to work evenings and weekends.

Responsibilities

• Mentor and guide a team of guest services representatives.
• Manage employee performance through training and evaluation.
• Handle complaints and conflicts graciously.

Skills

Customer service skills

Time-management skills

Problem-solving skills

Relationship-building skills

Supervisory skills

Job description

Description

Position at Gateway Casinos

Job Type:

Part-Time

Wage:

Starting $20.61 as a Representative, and $25.10 as a Supervisor

The Gateway to Your Future

You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you.

In this pivotal role as the Guest Services Supervisor, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout their stay. This exciting opportunity at a national company offers you the chance to grow your career with the promise of an excellent benefits package and a competitive salary for full-time employees. Don’t miss this chance to put yourself in the centre of the action.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.
• Manage employee performance through training, coaching, evaluation and mentoring.
• Ensure that proper safety, hygiene, and sanitation practices are followed.
• Encourage open communication and collaboration as a relationship-builder.
• Maintain quality and standards meeting expectations daily.
• Handle complaints, room issues, and conflicts graciously.
• Exceed guest expectations with customer service skills.

What You Bring

• Minimum two years of experience in guest services and/or hospitality industry.
• Ability to direct and supervise staff.
• Strong relationship-building skills encouraging open communication.
• Time-management skills and ability to multitask in a fast-paced environment.
• Problem-solving skills to manage issues and empower your team.
• Strategic thinking with attention to detail and big-picture vision.
• Flexibility to work evenings and weekends.
• Excellent customer service skills: friendly, efficient, polite, and patient.

Why Work With Us?

Gateway celebrates and empowers our team members, offering career growth across our 27 locations. We provide ongoing training, leadership programs, and a dynamic, fun environment. Join a team that values your skills and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited is one of Canada's largest gaming and entertainment companies, operating 27 properties across BC, Ontario, and Alberta, employing approximately 8,648 people. We offer a diverse range of gaming options, restaurants, bars, and hotel accommodations. For more information, visit www.gatewaycasinos.com.

Apply Now!

Follow us on our careers social media pages! Gateway is an equal opportunity employer committed to an inclusive, barrier-free candidate experience. Please inform us if you require accommodations during the recruitment process.