Guest Services Representative - Capilano Mall

QuadReal Property Group, LP; North Vancouver; On-site; CAD 28,000 - 30,000; Full time

Job summary

QuadReal Property Group in North Vancouver is seeking a Guest Services Representative at Capilano Mall to act as a brand ambassador, promoting the centre, stores, programs and services.

You will respond to shoppers' requests, maintain knowledge of centre services, build relationships with retailers, and support events and promotions while delivering friendly, professional service.

Qualifications

• Experience in a similar customer service role.
• Proficient with Microsoft Office (Excel and Word).
• Strong organizational and time-management skills.
• Excellent oral and written communication.
• Customer-first attitude with flexibility to work three days per week.

Responsibilities

• Respond to shopper requests and inquiries via phone, email, or in person in a professional, knowledgeable, and friendly manner.
• Maintain knowledge of Capilano Centre's services, stores, locations, merchandise, and upcoming events.
• Develop and maintain relationships with retailers and educate on the Centre’s services.
• Proactively create memorable customer interactions and provide exceptional service.
• Support the Centre’s gift card program including handling payments and reconciling receipts.
• Complete concierge desk administrative tasks and related service functions.
• Assist with promotional events and promotions as required.
• Provide gift wrapping and related duties.

Skills

Customer service

Communication

Organization

Time management

Problem solving

Attention to detail

Prioritization

Flexible schedule

Tools

Microsoft Office

Job description

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here. www.quadreal.com

Role Description

The Guest Services Representative will act as a "brand ambassador" for Capilano Mall, enthusiastically promoting the Centre, its stores, programs and services. The Guest Services Representative reports directly to the Guest Services Supervisor.

Responsibilities

• Respond to shopper’s requests and inquiries, via telephone, email, or in-person, responding in a professional, knowledgeable, and friendly manner
• Maintain a thorough knowledge of the Centre’s services, stores and locations, merchandise, and upcoming special events and promotional services
• Develop and maintain strong relationships with retailers and educate on the Centre’s services
• Proactively seek opportunities to create memorable customer interactions, going above and beyond to assist customers, and provide exceptional service
• Comply with the roof access, lost and found and wheelchair/stroller sign-out procedures.
• Support the Centre’s gift card program including handling cash, credit and Interact payment, and reconciling receipts
• Complete administrative tasks and conduct all service functions related to the Concierge Desk
• Assist with promotional and special events as required
• Provide gift wrapping for customers and assist with other related duties

Experience and Qualifications

• Experience in a similar position with exceptional customer service skills
• Intermediate skills in Microsoft Office (Excel and Word)
• Strong organizational, planning and time management skills
• Excellent oral and written communication skills
• Strong attention to detail and problem solving skills
• Ability to prioritize workload and handle competing priorities and deadlines
• Positive and friendly "Customer First" attitude
• Flexible schedule and with the ability to work at least three days per week on weekdays, weekends, and holidays

The expected hourly rate for this position is between $20-$22 per hour. The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives.

We use artificial intelligence (AI) technology - alongside human review - to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Candidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.

For 10 years, QuadReal has created spaces that enhance the lives of the people and communities we serve. Headquartered in Vancouver, Canada, we are a leading global real estate partner focused on driving meaningful impact while delivering prudent growth. With a global perspective and local expertise collected from offices across Canada, the US, Asia and the UK, our success stems from our incredible team and from our values— integrity, collaboration, performance, innovation and responsibility. Join our team today to deepen your skillset, grow your career, and make a difference. Together, we’re reimagining an industry and building a culture where ingenuity meets community building.