Guest Services Representative

CHRISTIAN CAMP AND CONFERENCE ASSOCIATION; Sainte-Élizabeth-de-Warwick; On-site; CAD 35,000 - 45,000; Full time

Job summary

An established ministry is seeking a dedicated Guest Services Representative to provide exceptional customer service to guests. This role is pivotal in ensuring a positive experience from check-in to check-out, requiring strong communication skills and a friendly demeanor. The ideal candidate will thrive in a fast-paced environment, adeptly handling inquiries, complaints, and various administrative tasks. With a focus on fostering a welcoming atmosphere, this position offers a chance to be part of a supportive team dedicated to creating memorable experiences for all guests. If you are passionate about service and community, this opportunity could be your next step.

Benefits

Competitive hourly wage

Comprehensive training and career development

Employee discounts on accommodations

Free meals when available

Friendly work environment

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet and assist guests with check-in and check-out processes.
• Resolve guest complaints and maintain accurate records.

Skills

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Basic Computer Skills

Job description

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Guest Services Representative

America’s Keswick is a ministry where biblical teaching is used to cultivate a deeper relationship with Jesus Christ through Addiction Recovery, Conferences, Retreats, Events, and Outreach.

The purpose of America’s Keswick is to model and teach biblical victorious living in Christ Jesus, to provide an environment in which biblical life transformation takes place, and to foster active personal involvement in the local church.

POSITION SUMMARY: The Guest Services Representative will be responsible for delivering outstanding customer service to all guests and ensuring a positive experience from check-in to check-out. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks in a fast-paced environment.

KEY RESPONSIBILITIES:

1. Greet and welcome guests upon arrival with a warm and friendly demeanor.
2. Assist guests with the check-in and check-out process, ensuring a smooth and efficient experience.
3. Answer and direct phone calls, emails, and inquiries from guests.
4. Provide information about our facilities, conferences, day events, and hosting a group retreat.
5. Resolve guest complaints and issues promptly and professionally.
6. Maintain accurate records of guest information and transactions.
7. Assist with reservations, cancellations, and modifications as needed.
8. Coordinate with housekeeping and maintenance teams to ensure the cleanliness of guest rooms and common areas.
9. Process payments and manage cash and credit card transactions.
10. Uphold organizational policies and procedures to ensure guest safety and satisfaction.

QUALIFICATIONS:

1. High school diploma or equivalent.
2. A mature believer in Jesus Christ in agreement with America’s Keswick’s doctrinal statement.
3. Previous customer service experience is preferred but not required.
4. Strong communication and interpersonal skills.
5. Ability to work a 40-hours week, including weekends and holidays.
6. Proficiency in basic computer skills and the ability to learn new software systems.
7. Strong problem-solving skills and the ability to handle stressful situations calmly.
8. A positive attitude and a passion for providing excellent customer service.
9. Ability to stand for extended periods and lift 25 pounds.
10. Other miscellaneous duties as may be requested by the supervisor.

BENEFITS:

1. Competitive hourly wage based on experience.
2. Comprehensive training and career development opportunities.
3. Employee discounts on accommodations and amenities.
4. Free meals are available in our dining room when available.
5. Friendly and supportive work environment.

REPORTING RELATIONSHIPS:

This position reports to the Guest Services Manager.

HOURS:

This position is full-time and will require some nights and weekends.

Time: Full-Time Year Round
Salary: Paid
Category: Guest Services

Updated: 1/16/2025 11:09:50 AM

Job Contact:
Jeanne Stewart
[phone]

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