Guest Services Representative

go2HR; North Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A recreational service provider in North Vancouver is seeking a Guest Services Representative to provide excellent service to guests. This role involves responding to inquiries, processing transactions, and maintaining sales records. The ideal candidate is friendly, outgoing, and has a passion for recreation. Experience in customer service and call centers is preferred. The position offers a flexible schedule and various perks including seasonal access passes and discounts on services.

Benefits

Free Seasonal Access Pass

Discounts at resort restaurants and retail

Referral Bonus Program

Public Transit subsidies

Access to Employee Assistance Program

Excellent training and professional development

Qualifications

• A minimum of one (1) year in customer service preferred.
• Experience handling transactions via cash, credit, and debit is an asset.
• Previous call center experience an asset.
• Must be personable, friendly, and outgoing.

Responsibilities

• Respond to guest inquiries and resolve concerns.
• Process sale transactions and maintain sales records.
• Drive sales of products by achieving sales targets.
• Assist with off-site events and marketing initiatives.

Skills

Customer service skills

Communication skills

Sales techniques

Patience

Teamwork

Job description

• Accessible Employer: Yes
• Open to International applicants with valid Canadian Work permits: Yes

Job Title: Guest Services Representative
Location: North Vancouver
Department: Guest Services
Reports to: Manager, Guest Services
Role Status: Full Time / Part Time / Seasonal

Job Summary
We are looking for team members with excellent people skills who are highly organized and have a passion for the outdoors and recreation. The best Guest Service representatives have strong communication skills, patience, and a drive to make a difference for our visitors. Job tasks are varied by the day and season and include booking programs, passes, tickets and other activities. This customer service department is fast paced, demanding but fun.

Essential Job Functions:
-Responsible for responding to guest inquiries, resolving guest concerns and making recommendations during the purchase of guest experience passes
-Process sale transactions via cash, credit and debit, balance floats and complete close-out procedures
-Drive the sales of products by achieving or exceeding sales targets
-Knowledgeable about our products, services and promotions
-Answer inbound phone calls, make outbound sales calls, identifying and resolving caller needs, and providing information through our on-site Call Center
-Assist with off-site events and marketing/sales initiatives
-Maintain sales records and files and ad hoc reporting as needed
-Maintain basic housekeeping standards, ensuring the Guest Services offices and washroom facilities are cleaned/sanitized and well presented
-Performing all other duties as assigned

Responsibilities & Qualifications

Supervisory Responsibilities:
This position reports directly to the Manager, Guest Services and does not require any direct supervisory responsibilities.

Required Qualification and Abilities:
-A minimum of one (1) year in customer service preferred
-Experience handling transactions via cash, credit and debit an asset
-Previous call center experience an asset
-Secondary Language skills an asset (Spanish and Mandarin preferred)
-Must be personable, friendly and outgoing with excellent customer service skills
-High energy and a strong work ethic

Hours of Operation:
Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

18.90 to $22.11/hour

Other Perks/Benefits

All positions are eligible for the following benefits and perks:-Free Seasonal Access Pass-Discount's at the resort's restaurants, retail and rental outlets-Referral Bonus Program-Public Transit subsidies-Free or discounted lift tickets at many other resorts (winter/summer)-Access to free Employee and Family Assistance Program-Excellent training and professional development-Northland Properties friends and family discounts program including hotels, restaurants and recreationFull-time, year-round positions are also eligible for these:-Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans-RRSP matching after 6 months of service-Free access pass for dependants

Job Application Process

Please visit our Careers Page and apply online!