Guest Services Representative

Kingston Destination Group; Kingston; On-site; CAD 2,066,000 - 2,755,000; Part time

Job summary

Kingston Destination Group is seeking team members for our spring-summer-fall season to work in the Ticket Office, Waterfront Gifts & Apparel, and our Office. The Kingston 1000 Islands Cruises season runs April through October, with duties spanning reservations, guest assistance, sales, and administrative support.

This role offers exposure to ticketing systems, POS transactions, and vibrant guest services in Kingston.

Qualifications

• Positive attitude and approach to customer service.
• Ability to work in a fast-paced, guest-focused environment.
• Strong verbal and written communication skills in English.
• Proficiency in other languages is an asset.
• Experience using Point-of-Sale software.
• Competency using MS Office.
• Previous experience in customer service, retail, tourism or related field.
• Heavy lifting and other demanding physical work are occasionally required.

Responsibilities

• Maintain a comprehensive knowledge of all Kingston Destination Group products.
• Use ticketing software to create, edit and finalize reservations and retail purchases for guests in an accurate and efficient manner.
• Take payment and process through POS system, accurately balancing end of day reports.
• Anticipate and respond to guests' needs: ask questions, exceed expectations, create an outstanding experience.
• Work collaboratively to promote destination experiences and meet sales goals/targets.
• Help guests with browsing and selecting merchandise.
• Maintain a clean, organized, fully functional environment for guests/staff.
• Facilitate communication between vessels and other reservations staff.
• Participate in dock operations including management of vessel boarding lines.
• Maintain a comprehensive knowledge of all KDG products.
• Use ticketing software to create, edit and finalize reservations for guests in an accurate and efficient manner.
• Assist guests via phone, email and live chat.
• Anticipate and respond to guests' needs: ask questions, exceed expectations, create an outstanding experience.
• Work collaboratively to promote destination experiences and meet sales goals/targets.
• Assist with daily office administrative tasks: creation of manifests, printing/stocking guest-facing materials, facilitating requests for public, tour and OTA reservations, and other administrative duties as assigned to assist sales/revenue department.
• Facilitate communication between vessels and other reservations staff.

Skills

Customer service

Communication

Teamwork

Tools

POS software

MS Office

Job description

Position:

Working in our Ticket Office, gift store (Waterfront Gifts & Apparel), and Office.

Season:

This is a spring-summer-fall seasonal position. The Kingston 1000 Islands Cruises operating season begins in April and ends in October.

Qualifications:

• Positive attitude and approach to customer service.
• Ability to work in a fast-paced, guest-focused environment.
• Strong verbal and written communication skills in English.
• Proficiency in other languages is an asset.
• Experience using Point-of-Sale software.
• Competency using MS Office.
• Previous experience in customer service, retail, tourism or related field.
• Heavy lifting and other demanding physical work are occasionally required.

Responsibilities:

Ticket Office, Waterfront Gifts & Apparel:

• Maintain a comprehensive knowledge of all KDG products.
• Use ticketing software to create, edit and finalize reservations and retail purchases for guests in an accurate and efficient manner.
• Take payment and process through POS system, accurately balancing end of day reports.
• Anticipate and respond to guests' needs: ask questions, exceed expectations, create an outstanding experience.
• Work collaboratively to promote destination experiences and meet sales goals/targets.
• Help guests with browsing and selecting merchandise.
• Maintain a clean, organized, fully functional environment for guests/staff.
• Facilitate communication between vessels and other reservations staff.
• Participate in dock operations including management of vessel boarding lines.

Office:

• Maintain a comprehensive knowledge of all KDG products.
• Use ticketing software to create, edit and finalize reservations for guests in an accurate and efficient manner.
• Assist guests via phone, email and live chat.
• Anticipate and respond to guests' needs: ask questions, exceed expectations, create an outstanding experience.
• Work collaboratively to promote destination experiences and meet sales goals/targets.
• Assist with daily office administrative tasks: creation of manifests, printing/stocking guest-facing materials, facilitating requests for public, tour and OTA reservations, and other administrative duties as assigned to assist sales/revenue department.
• Facilitate communication between vessels and other reservations staff.

About Kingston Destination Group:

Kingston Destination Group is committed to hospitality excellence as the portal to inspired visitor experience in the Kingston 1000 Islands destination. We create, sell and operate cruises, tours and experiences through our experiential brands, including Kingston 1000 Islands Cruises, Kingston Trolley Tours, Waterfront Gifts & Apparel, Kingston Walks, and K-Pass.