Guest Services Representative

Primaris REIT; Halifax; On-site; CAD 30,000 - 60,000; Part time

Job summary

Primaris REIT is seeking a Guest Services Representative for part-time work at Halifax Shopping Centre. The role involves customer assistance, managing programs, and delivering exceptional service. Ideal candidates are energetic, customer-focused, and possess good communication skills. This is a great opportunity to join a dynamic team that values respect, empowerment, and teamwork.

Qualifications

• 1+ years of customer service experience required.
• Energetic, willing to learn, with exceptional customer service skills.
• First Aid, CPR and AED certifications are considered an asset.

Responsibilities

• Provide exceptional support to customers and tenants.
• Assist with property gift card program and lost and found.
• Answering calls and emails, and providing directions.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

Secondary School diploma or equivalent

Tools

Microsoft Office

Job description

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JOB TYPE

Part Time, Hourly

Position Summary

Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team on a part-time basis at our Halifax Shopping Centre, Halifax, NS. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you!

Role

Responsibilities

As the Guest Services Representative, you will serve as the primary point of contact for customers and tenants and assist with various property programs and support. Your friendly demeanor, in-depth knowledge of the property, and willingness to go the extra mile will contribute to the success of our team. Duties and responsibilities include :

• Providing exceptional support to customers and tenants
• Assist in the facilitation of the property gift card program
• Assist in the administration of the lost and found program
• Providing directions to shoppers
• Answering calls and emails
• Registering customers for the “Parenting Room” (where applicable)
• Maintaining employee manuals
• Restocking and organizing information brochures
• Other duties as assigned

Requirements

To excel in this role, we are looking for candidates who are energetic, have a willingness to learn and have exceptional customer service skills. The below are requirements for the role :

• Completed or are working towards a Secondary School diploma or equivalent
• 1+ years of customer service experience
• Microsoft Office experience is considered an asset
• First Aid, CPR, and AED certifications are considered an asset
• Knowledge or willingness to learn Health & Safety procedures
• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect : Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment : Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity : Do the right thing, deliver on commitments and admit mistakes
• Teamwork : Work together as one team toward common goals
• Accountability : Hold yourself and others accountable for decisions and results

Next Step

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, with your resume attached please Apply Here. Please note that we thank all who apply however only candidates considered for an interview will be contacted.

Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and / or participate in the recruitment process, please contact us here.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Part-time

Job function

Job function

Other

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