Guest Services Representative

Regional Municipality of Wood Buffalo; Fort McMurray; On-site; CAD 36,000 - 45,000; Part time

Job summary

A regional municipality in Fort Chipewyan seeks a Guest Services Representative to provide exceptional customer service at the Aquatics Centre. The ideal candidate should have a high school diploma, customer service experience, and be First Aid/CPR certified. This part-time position involves greeting guests and handling transactions, aiming to create memorable experiences for visitors.

Qualifications

• Experience in a customer service role, processing monetary transactions.
• First Aid/CPR/AED Certification is required.

Responsibilities

• Greet guests and ensure they follow facility rules.
• Respond to inquiries and manage payments.
• Organize events and maintain communication flow.

Skills

Customer service skills

Numeracy skills

Interpersonal skills

Computer skills

Organizational skills

Education

High School Diploma or GED equivalent

Job description

Overview

Requisition ID: 3767
Affiliation: CUPE Municipal
Position Type: Permanent Part Time
Number of Openings: 1
Bi-weekly Working Hours: 40 hours bi-weekly
Shift/Work Schedule: Wednesday - Sunday
Department/Branch: Indigenous and Rural Relations, Rural Operations - Fort Chipewyan
Job Location: Fort Chipewyan
Pay Level: PL6
Start Rate: $ 42.36
Permanent Rate: $ 49.59 (Permanent rate effective after completion of probation)
COLA*: Bi-Weekly - $480
Posted (dd/mm/yyyy): 20/09/2025
Closing Date (dd/mm/yyyy): 28/09/2025
Posting Type: Internal and External

COLA (Cost of Living Allowance) amount listed is based on full-time hours; COLA for part-time positions will be prorated based on hours worked.

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

General Description

Under limited supervision, the Guest Services Representative is the first point of contact for guests visiting the Fort Chipewyan Aquatics Centre. The incumbent delivers customer service to all patrons and provides support to other staff as needed. This position is in the Hamlet of Fort Chipewyan and is approximately 223 Kilometers north of Fort McMurray. All candidates will be considered for this role, however local applicants will be given preference.

Responsibilities

• Greet guests and ensure they are aware of, and following, facility rules and policies.
• Promptly, accurately, and courteously respond to internal and external inquiries, direct incoming calls, and deliver messages.
• Maintain a thorough knowledge of services, amenities, facilities, and promotional activities of the Fort Chipewyan Aquatics Centre.
• Proactively seek opportunities to create memorable customer experiences.
• Provide tours of facilities as requested.
• Data entry and filing, assist with event coordination, and other various organizational and administrative tasks and projects.
• Maintain efficient and effective flow of information with guests and all staff. Assist with communication between staff and the public as required.
• Process payments for program registration, membership sales, drop-ins, equipment rental, and other items.
• Process daily cash outs and produce monthly cash out documents.
• Help to maintain the community bulletin boards, check areas, and report cleaning or maintenance needed.
• Perform other related duties as required.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

• General math and numeracy skills, including the ability to handle monetary transactions.
• Strong interpersonal and customer service skills.
• Ability to deal courteously and effectively with a diverse range of people, using judgement, tact, and sound decision making skills, sometimes in conflict situations.
• Professional, with the ability to demonstrate compassion, empathy, and support.
• Basic to intermediate computer skills including experience with Microsoft Office, the ability to utilize the internet, and to quickly learn and use related computer systems.
• Ability to prioritize and manage several job functions at one time.
• Detail oriented with strong organizational skills.
• Knowledge of, or ability to obtain knowledge of, municipal operations, department functions, municipal bylaws, policies, and procedures.
• Ability to speak Cree or Dene is an asset.
• Ability to communicate effectively, both verbally and in writing.

Education And Experience

• High School Diploma or GED equivalent is required.
• One (1) year of experience in a customer service role which includes processing monetary transactions is required.
• First Aid/CPR/AED Certification required.

Other Requirements

• Submission of a Criminal Record Check.

Safety

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB’s health and safety management system, and complying with all policies, practices, and procedures. All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.

To apply: Please visit our website at jobs.rmwb.ca

Current employees must apply through the internal careers site.

We appreciate the interest of all applicants; however, only those individuals selected for interviews will be contacted. Late applications will not be accepted.