Guest Services Operations Co-Op Student

Arc'teryx Equipment; North Vancouver; Hybrid; CAD 44,000 - 56,000; Full time

Job summary

A well-known outdoor gear company in North Vancouver is seeking a Guest Services Operations Co-Op Student. This position focuses on supporting project initiatives and process enhancements within the guest services team. Ideal candidates are currently enrolled in a post-secondary program and possess strong communication and organizational skills. The role offers a hybrid work schedule and lasts for eight months.

Qualifications

• Curious, eager to learn, with an interest in customer service and operations.
• Organized, detail-oriented, and able to manage multiple tasks.
• Enjoys collaborative work and contributing ideas.

Responsibilities

• Supporting the development and implementation of project initiatives.
• Reviewing process data and gathering insights for enhancements.
• Documenting business processes and mapping workflows.

Skills

Customer service

Microsoft Office tools

Process mapping

Collaboration

Communication skills

Education

Currently enrolled in a post-secondary program (Business, Communications, Operations, or related field)

Job description

Overview

Overview - Join the Guest Services Operations team as a Guest Services Operations Co-Op Student, where your drive and attention to detail will support our projects and SOP development, aiming to improve productivity and performance. This role works cross-functionally to deliver best-in-class transformations and technological solutions.

Location: North Vancouver, BC. This role is primarily based out of our North Vancouver office and is open to hybrid remote work.

Work Arrangement: Hybrid, three days per week in office.

Duration: Eight (8) months, January 5, 2026 to August 14, 2026.

Hours Per Week: 40 hours per week, Monday to Friday.

Base pay range: CA$44,700.00 / yr – CA$55,100.00 / yr. Pay is dependent on year of study and related experience. Details provided by the recruiter at interview.

Reporting to: Manager, Guest Services Operations

Department: Commercial – Guest Services

Your Opportunity at ARC’TERYX

Join the Guest Services Operations team as a Guest Services Operations Co-Op Student, where your drive and attention to detail will support our projects and SOP development, aiming to improve productivity and performance. This role works cross-functionally to deliver best-in-class transformations and technological solutions.

Meet your future team

The Arc’teryx Guest Services team strives for authentic, professional, and knowledgeable service with a focus on human interaction to inspire guest loyalty. The Guest Services Operations team is a small, dynamic group delivering transformations and technological solutions to support Arc’teryx’s strategic goals.

Responsibilities

• Supporting the development and implementation of project initiatives
• Reviewing process data and gathering insights for enhancements
• Assisting in the creation and documentation of SOPs and workflows
• Documenting business processes and mapping workflows to identify improvement opportunities
• Collaborating with team members to enhance processes and tools
• Providing administrative and coordination support to project activities
• Participating in team meetings, sprint planning, and brainstorming sessions
• Preparing materials to share with the team to support communications
• Learning and contributing to change management activities to help projects land successfully

Future activities

• Documenting role mandates and departmental overviews for leadership
• Assisting in rolling out new technologies and process updates
• Assessing workflows to identify efficiency opportunities
• Collaborating with partners across the business to gather information and ideas

Qualifications

• Currently enrolled in a post-secondary program (Business, Communications, Operations, or related field)
• Curious, eager to learn, with an interest in customer service and operations
• Proficient with Microsoft Office tools (PowerPoint and Excel)
• Experience building a process map via Miro / Visio or similar
• Organized, detail-oriented, and able to manage multiple tasks
• Strong written and verbal communication skills
• Enjoys collaborative work and contributing ideas
• Flexible and adaptable to change
• Committed to continuous improvement and growth
• Seniority level: Internship
• Employment type: Internship

Applications for this position will be accepted until September 22, 2025 at 11:59pm.

Equal Opportunity

Arc’teryx is committed to fostering a culture of inclusivity. We value the unique perspectives of applicants, employees, and guests and strive to create a safe, curious, and accepting environment. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better. We believe in positive change for ourselves, our communities, and the world.