Guest Services Manager - JOEY Mayfield

JOEY Restaurant Group; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading restaurant chain in Edmonton is seeking a Guest Service Manager to attract, retain, and develop a high-performing team. The role involves driving their personal growth while executing strategic planning goals. The ideal candidate has 1-3 years of leadership experience and a passion for enhancing the guest experience. This position offers a comprehensive benefits package, including health plans and leadership development courses.

Benefits

Extended health plan

Maternity, Parental and Adoption leave top-up program

Mental and Physical health support plans

Flexible scheduling

Tuition & Education subsidies

Ongoing leadership development courses

Qualifications

• 1-3+ years of experience in team leadership.
• Proven ability to develop, coach and inspire a high-performing team.
• Open to supporting new restaurant openings across Canada and the US.

Responsibilities

• Attract, retain, and develop a high performing team of 50-100 individuals.
• Deliver and execute quarterly strategic planning goals.
• Uphold the highest standards in product, profit, environment, and experience.

Skills

Team leadership

Talent development

Budget management

Attention to detail

Guest experience enhancement

Job description

This is about you. Your passion, purpose and potential. In you we see care, drive, confidence and curiosity. When you join our team, you can expect intensity, excitement and energy. Through our culture of people development, we are committed to the continuous learning and growth of our teams.

As a Guest Service Manager, you will directly contribute to the overall success of a multi-million-dollar Restaurant and its people. In this role, you will be responsible for attracting, retaining, and developing a high performing team of 50-100 individuals, while driving their personal growth. You will efficiently deliver and execute quarterly strategic planning goals while upholding the highest standards in product, profit, environment and experience.

Requirements

• 1-3+ years of experience in team leadership
• Proven ability to develop, coach and inspire a high-performing team
• Proactively recruit, hire and retain talent
• Ability to manage in-store budgets and forecasts
• High attention to detail with integrity to elevate the guest experience
• Open to supporting new restaurant openings across Canada and the US

Core Values

• You value honesty and humility. You have integrity and do what you say.
• You approach life with fearless determination & a sense of fun.
• You are creative, risk-taking, visionary and cutting edge. You choose to lead.
• You contribute to a strong culture and are committed to the team.
• You are passionate about quality and professionalism.
• You believe in unleashing the potential in others.

Benefits

• Extended health plan
• Maternity, Parental and Adoption leave top-up program
• Mental and Physical health support plans
• Flexible scheduling to accommodate your personal and family needs
• Industry partner incentives
• Tuition & Education and Professional Accreditation subsidies
• Recruiting & Referral bonus programs
• Ongoing leadership development courses

Follow Your Path

We know our ongoing success is directly attributable to our exceptional team that thrives in a performance-driven environment. Your journey starts here.

JOEY Restaurants is an Equal Employment Opportunity Employer. We thank all candidates for their time and interest in working at JOEY Restaurants, however, only candidates under consideration for opportunities with JOEY Restaurants will be contacted to participate further in this process.

JOEY Restaurants provides reasonable accommodations to qualified applicants and employees, including due to disabilities, medical conditions, and religious beliefs and practices.