Guest Services Manager

TCU Place; Saskatoon; On-site; CAD 50,000 - 70,000; Full time

Job summary

A premier event venue in Saskatoon is seeking a Guest Services Manager to oversee their front-line service team. The role involves managing events, training staff, and ensuring exceptional guest service during diverse event formats. Candidates should have a relevant education and experience in hospitality, with strong leadership and communication skills. This position offers full-time event-based hours with opportunities for growth.

Qualifications

• Minimum 2 years' experience in the hospitality or restaurant industry, with 1 year in a supervisory role.
• Proven ability to manage teams and multitask under pressure.
• Current, acceptable Criminal Record Check required.

Responsibilities

• Lead and manage all Guest Services operations.
• Hire, train, schedule, and supervise a diverse team.
• Anticipate client needs and ensure outstanding service.
• Monitor guest satisfaction and resolve concerns.

Skills

Leadership

Communication

Problem-solving

Event Operations Knowledge

Education

Diploma or certificate in Hotel & Restaurant Administration

Tools

Event tracking tools

Job description

Now Hiring : Guest Services Manager - TCU Place (Saskatoon, SK) Temp (12 months) - Perm

Are you a dynamic leader with a passion for delivering exceptional guest experiences? Do you thrive in fast-paced environments where no two days are the same? TCU Place is seeking a Guest Services Manager to lead our front-line service team and ensure seamless execution of events at one of Saskatoon's premier event venues.

About the Role

Reporting to the Director of Events, the Guest Services Manager plays a critical role in supervising and coordinating all aspects of our Guest Services Department. From managing staff and supporting live events to maintaining high standards in guest experience, service, and safety, you'll be at the heart of everything we do to make events memorable and successful.

Key Responsibilities

Lead and manage all Guest Services operations, including bar service setup, execution, and tear-down

Hire, train, schedule, and supervise a diverse team including Guest Services Supervisors, Event Captains, Attendants, and the Inventory Team

Collaborate with internal departments to deliver seamless, high-quality events

Anticipate client needs and ensure outstanding service from start to finish

Conduct staff briefings and ensure clear communication of event expectations

Maintain compliance with liquor, health, and safety regulations

Monitor guest satisfaction and resolve any concerns in a professional manner

Ensure proper cash-handling procedures and loss prevention protocols

Implement training, operational procedures, and performance management practices

What You Bring

Proven leadership, communication, and problem-solving skills

Ability to manage teams, multitask, and make decisions under pressure

Strong knowledge of event operations, beverage service, and regulatory compliance

Proficiency in administrative systems and event tracking tools

Experience balancing staffing needs with operational efficiency

Previous experience in large-scale event execution is a strong asset

Qualifications

A diploma or certificate in Hotel & Restaurant Administration (or related field) from a recognized two-year post-secondary institution

Minimum 2 years' experience in the hospitality or restaurant industry, including at least 1 year in a supervisory role

Must provide a current, acceptable Criminal Record Check

Schedule & Work Environment

This is not your typical 9-5 job. The role primarily involves afternoon, evening, weekend, and holiday shifts. Extended hours are expected during peak event times.

Why Join Us?

At TCU Place, you'll be part of a passionate team dedicated to delivering unforgettable events in Saskatoon's arts and convention community. You'll have the opportunity to lead exciting event experiences while growing your leadership and hospitality career in a vibrant, supportive environment.

Ready to take the stage?

Apply today and help us elevate guest service excellence at TCU Place.

Location : Saskatoon, SK

Status : Full-time, Event-Based Hours

To Apply : complete the full online application process that follows

Please note, this position has the potential of permanency following the completion of the term.