Guest Services Leader

Pilot Company; South Glengarry; On-site; CAD 30,000 - 60,000; Full time

Job summary

Pilot Company is seeking a Shift Leader to supervise store operations and ensure customer satisfaction. The ideal candidate will have retail experience, excellent customer service skills, and the ability to work collaboratively with a team. This role offers competitive pay and various benefits, including discounts and health care options.

Benefits

Fuel Discount

Weekly Pay

RRSP (for Full-Time Employees)

Extended Health Care Benefits (for Full-Time Employees)

AD&D Insurance (for Full-Time Employees)

Life Insurance (for Full-Time Employees)

Adoption Assistance

Tuition Reimbursement

Extensive Training Program

Qualifications

• Previous experience in retail operations.
• Ability to foster a customer-focused culture.
• Flexibility to work various shifts.

Responsibilities

• Supervise employees and oversee store operations.
• Assist managers with tasks to maintain facilities.
• Meet customer needs through excellent service.

Skills

Customer service skills

Team collaboration

Retail operations knowledge

Tools

Calculators

Computers

Job description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations across 44 states and six Canadian provinces. Our energy and logistics division is a top fuel supplier, operating one of the largest tanker fleets and providing essential services to oil operations in major basins. We support a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, we uphold our founding values, a people-first culture, and a commitment to giving back. Whether serving guests, team members, or trucking companies, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Military encouraged to apply.

Job Description

Shift Leaders supervise employees and oversee general store operations. The ideal candidate will possess excellent customer service skills to meet customer needs, be self-motivated, and assist managers with tasks to maintain well-functioning facilities. Knowledge of store operations and a commitment to quality and customer service are essential.

Pay Rates Starting at: $17.85 - $22.55 per hour

Qualifications

• Previous experience or working knowledge of retail operations
• Excellent customer service skills and ability to foster a customer-focused culture
• Proficiency with calculators, computers, and other equipment
• Ability to work collaboratively with team members, customers, vendors, and corporate staff
• Flexibility to work nights, days, weekends, and holidays
• Background check required

Additional Benefits

• Fuel Discount
• Weekly Pay
• RRSP (for Full-Time Employees)
• Extended Health Care Benefits (for Full-Time Employees)
• AD&D Insurance (for Full-Time Employees)
• Life Insurance (for Full-Time Employees)
• Adoption Assistance
• Tuition Reimbursement
• Extensive Training Program