Guest Services Leader

Pilot Company (SSC); Hope; On-site; Full time

Job summary

A leading company in the travel center industry is seeking Shift Leaders to supervise employees and manage store operations. Ideal candidates should possess excellent customer service skills and the ability to foster a collaborative team environment. Additional benefits include a fuel discount and extended health care for full-time employees.

Benefits

Fuel Discount

Weekly Pay

RRSP (for Full-Time Employees)

Extended Health Care Benefits (for Full-Time Employees)

AD&D Insurance (for Full-Time Employees)

Life Insurance (for Full-Time Employees)

Adoption Assistance

Tuition Reimbursement

Extensive Training Program

Qualifications

• Excellent customer service skills to foster a customer-focused culture.
• Ability to work collaboratively with team members, customers, vendors, and corporate staff.
• Flexibility to work nights, days, weekends, and holidays.

Responsibilities

• Supervise employees and oversee store operations.
• Assist managers with various tasks in store operations.

Skills

Customer Service

Collaboration

Flexibility

Education

Previous experience in retail operations

Tools

Calculators

Computers

Job description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations across 44 states and six Canadian provinces. Our energy and logistics division is a top fuel supplier, operating one of the largest tanker fleets and providing essential services to oil operations in key basins. We support a diverse portfolio of brands with expertise in supply chain and retail operations, logistics, transportation, technology, digital innovation, construction, maintenance, human resources, finance, sales, and marketing.

Founded in 1958 by Jim A. Haslam II and led by CEO Adam Wright, our core values, people-first culture, and commitment to community remain central to our mission. We are dedicated to serving guests, supporting our team members, and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Military veterans are encouraged to apply.

Job Description

Shift Leaders supervise employees and oversee store operations. The ideal candidate will possess excellent customer service skills to meet customer needs. They should be self-motivated, ready to assist managers with various tasks, and knowledgeable about store operations and our commitment to quality and service.

Pay Rate: Starting between $19.80 - $24.98 per hour

Qualifications

• Previous experience or working knowledge of retail operations
• Excellent customer service skills and the ability to foster a customer-focused culture
• Proficiency with calculators, computers, and equipment
• Ability to work collaboratively with team members, customers, vendors, and corporate staff
• Flexibility to work nights, days, weekends, and holidays
• Background check required

Additional Benefits

• Fuel Discount
• Weekly Pay
• RRSP (for Full-Time Employees)
• Extended Health Care Benefits (for Full-Time Employees)
• AD&D Insurance (for Full-Time Employees)
• Life Insurance (for Full-Time Employees)
• Adoption Assistance
• Tuition Reimbursement
• Extensive Training Program