Guest Services Event Staff | Part-Time | South Okanagan Events Centre

Oak View Group; Penticton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading company in venue management is seeking a member for their Guest Services Team. The role involves creating exceptional experiences for event attendees, requiring excellent customer service skills and a positive attitude while managing various tasks during events. This part-time position includes responsibilities in ushering and interacting with guests, ensuring a welcoming atmosphere.

Benefits

Pension Matching

Qualifications

• Experience in a hospitality or entertainment environment preferred.
• Ability to stand for long periods of time.
• Available evenings and weekends for events.

Responsibilities

• Welcome fans and assist with seating.
• Monitor area for safety and issues.
• Enforce building policies and assist during emergencies.

Skills

Customer Service

Hospitality

Positive Attitude

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, concourse customer service, and greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our guest safe and informed while still maintaining a fun and friendly atmosphere. The employee reports to the Event Coordinator and/or Supervisor, as well as the Director of Events.

This role pays an hourly rate of $18.00-$21.00 CAD.

Benefits for Part-Time roles: Pension Matching.

This position will remain open until September 5, 2025.

Responsibilities

• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
• When gates open, welcome our fans with a great smile and helpful attitude
• Scan event tickets ensuring that the proper ticket is being used to gain entry
• Assist fans in locating their ticketed seats
• Execute stop-in-play during hockey games
• Being alert and proactive to potential hazards and reporting incidents when they occur
• Monitor your assigned area for issues and opportunities to make lasting memories for our fans
• Respond to all guest concerns/complaints promptly and in a professional manner
• Assist guests in ADA accessible seating sections
• Enforce all building policies and procedures to ensure a safe environment for all guests
• Manage the foot traffic flow of large crowds
• Check identification of guests to verify age requirements for purchase of alcohol.
• Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency
• Other duties as assigned by management

Qualifications

• Experience in a hospitality or entertainment environment is preferred
• You must love working with and helping people.
• Ability to stand for long periods of time
• You must be able to maintain a POSITIVE attitude while handling difficult situations
• Available to work home hockey games, both on weekdays and weekends, generally evenings and afternoons, and as needed for special events

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.