Guest Services Event Staff|Part-time| Nampa Civic Center

Oak View Group; Kenora; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player in venue management is seeking enthusiastic individuals to join their Guest Services Team. This role is pivotal in creating memorable experiences for guests at events, involving responsibilities such as ushering, ticket scanning, and providing excellent customer service. The ideal candidate will thrive in a dynamic environment, maintaining a positive demeanor while ensuring safety and compliance. With flexible scheduling options, this position is perfect for those looking to make a difference in the live event industry. Join a diverse team committed to inclusivity and innovation, and help shape unforgettable moments for guests.

Benefits

401(k) savings plan

401(k) matching

Qualifications

• Experience in hospitality or entertainment is preferred.
• Ability to maintain a positive attitude in difficult situations.

Responsibilities

• Welcome guests with a smile and assist with ticket scanning.
• Monitor areas for safety and respond to guest concerns promptly.
• Ensure compliance with building policies for a safe environment.

Skills

Customer Service

Hospitality Experience

Positive Attitude

Crowd Management

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the facility. Responsibilities will include, but not be limited to ushering, ticket scanning, customer service, and greeter duties. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our guests safe and informed while still maintaining a fun and friendly atmosphere.

This role will pay an hourly rate of $12 to $14.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• When doors open, welcome our guests with a great smile and helpful attitude.
• Scan event tickets ensuring that the proper ticket is being used to gain entry.
• Assist fans in locating their ticketed seats.
• Be alert and proactive to potential hazards and report incidents when they occur.
• Monitor your assigned area for issues and opportunities to make lasting memories for our guests.
• Respond to all guest concerns/complaints promptly and in a professional manner.
• Assist guests in ADA accessible seating sections.
• Enforce all building policies and procedures to ensure a safe environment for all guests.
• Manage the foot traffic flow of large crowds.
• Be knowledgeable about facility emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.

Qualifications

• Experience in a hospitality or entertainment environment is preferred.
• You must love working with and helping people.
• Ability to stand for long periods of time.
• You must be able to maintain a POSITIVE attitude while handling difficult situations.
• Flexible schedule: Weekend and Evening/Night availability is needed.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.