Guest Services Event Staff | Part-Time | Findlay Toyota Center

Oak View Group; Val Caron; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a Guest Services team member, where you will play a vital role in creating memorable experiences for fans. This position offers a dynamic work environment with opportunities to engage with guests, ensuring their safety and satisfaction. You will be responsible for welcoming attendees, assisting with seating, and maintaining a friendly atmosphere throughout events. This role is perfect for individuals who thrive in hospitality and enjoy working with diverse crowds. If you are passionate about providing exceptional service and making a difference in the live event industry, this is the opportunity for you.

Benefits

401(k) savings plan

401(k) matching

Qualifications

• Experience in hospitality or entertainment preferred.
• Ability to maintain a positive attitude in difficult situations.

Responsibilities

• Prepare assigned section for guests and ensure a welcoming atmosphere.
• Assist fans with ticket scanning and seating arrangements.
• Respond promptly to guest concerns and enforce safety policies.

Skills

Customer Service

Problem Solving

Communication

Teamwork

Education

High School Diploma

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

As a member of the Guest Services Team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

This role will pay an hourly wage of $14.50.

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor.
• When gates open, welcome our fans with a great smile and helpful attitude.
• Scan event tickets ensuring that the proper ticket is being used to gain entry.
• Assist fans in locating their ticketed seats.
• Be alert and proactive to potential hazards and report incidents when they occur.
• Monitor your assigned area for issues and opportunities to make lasting memories for our fans.
• Respond to all guest concerns/complaints promptly and in a professional manner.
• Assist guests in ADA accessible seating sections.
• Enforce all building policies and procedures to ensure a safe environment for all guests.
• Manage the foot traffic flow of large crowds.
• Ability to lift or carry up to 25 pounds or push guests in a wheelchair.
• Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.

Qualifications

• Experience in a hospitality or entertainment environment is preferred.
• You must love working with and helping people.
• Ability to stand for long periods of time.
• You must be able to maintain a positive attitude while handling difficult situations.
• Flexible schedule which includes evenings, weekends, and holidays.
• Fluency in a second language is preferred but not required.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.