Guest Services Coordinator & Reception Agent

COMPASS GROUP CANADA; Ottawa; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Guest Services Coordinator and Reception Agent to create a welcoming environment for employees and clients in Downtown Ottawa. This role involves providing exceptional service, managing office reservations, and coordinating events. The ideal candidate will have a background in luxury hospitality, strong communication skills, and proficiency in Microsoft Office. Join a diverse team committed to excellence and make a significant impact in a dynamic workplace.

Benefits

3 weeks' vacation

Excellent healthcare benefits

RRSP matching plan

Qualifications

• Experience in a luxury hospitality environment is a strong asset.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Provide engaging service to all office employees and visitors.
• Manage office reservations and coordinate with vendors.

Skills

Communication Skills

Analytical Skills

Adaptability

Problem Solving

Technical Skills

Education

Degree in Hospitality

Experience in Luxury Hospitality

Tools

Microsoft Office

Job description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.

Job Details

Location: Accenture (45 O'Conner Street, Suite 1100, Ottawa, ON)
Schedule: Monday - Friday, 10:00am - 7:00pm
Additional Benefits: 3 weeks' vacation, excellent healthcare benefits, RRSP matching plan

Job Summary

Reporting to the offsite Compass lead and in collaboration with the onsite Location Lead, the Guest Services Coordinator and Reception Agent will be responsible for creating a warm, welcoming, and engaging work environment for the employees, executives, and visiting clients of a leading consulting and technology company located in Downtown Ottawa.

If you were to come on board as our Guest Services Coordinator & Reception Agent, we’d ask you to do the following for us:

• Provide engaging and anticipative service to all office employees, executives, and visitors.
• Closely manage office reservations through internal systems and reservations inbox
• Work closely with facilities, local technology teams, and other key stakeholders ensure a flawless in office experience.
• Coordinate with external vendors and catering suppliers as required
• Plan and communicate office meetings and community events a required.
• Order and restock supplies and consumables.
• Carry out instructions for security, fire, health, and safety guidelines as required.
• Coordinate with 3rd party vendors relating to systems, maintenance, etc.
• Register and check in clients and visitors as required using internal systems.
• Assist with room set ups and catering requests.
• Conduct opening and closing duties.
• Light housekeeping duties as required including loading and unloading of dishwashers.

Think you have what it takes to be our Guest Services Coordinator and Reception? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels.
• Excellent written and verbal communication skills
• Strong analytical and adaptability skills
• Strong technical skills and ability to learn and operate internal and external systems.
• Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.)
• Resourceful learner with an improvement mindset and strong problem solving abilities

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.