Guest Services Concierge - Hotel & Casino

Gateway Casinos and Entertainment Limited; City of Langley; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Full benefits package

Retirement savings plan

Discounts for family and friends

Development and training opportunities

Exciting, supportive and fun work环境

Job summary

Gateway Casinos & Entertainment Limited in Langley is seeking a Guest Services Agent. You are the first face guests see, handling arrivals, check-ins, and inquiries to create a warm Gateway experience.

Position at Cascades Casino; casual role with flexible hours including evenings and weekends. The role emphasizes guest service, multitasking, and attentiveness to security and reservations.

Qualifications

• Three years banquet experience in the hotel conference/hospitality industries.
• Two years supervisory experience.
• Post-secondary education in Hospitality or related field.

Responsibilities

• Makes and confirms reservations via telephone, online and in person
• Proactively responds to guest needs; answers inquiries pertaining to hotel services, the casino, and local activities
• Handles guests concerns with tact, and seeks assistance as needed
• Observes and reports any security issues to a supervisor or appropriate party

Job description

Gateway Casinos & Entertainment Limited in Langley is seeking a Guest Services Agent. You are the first face guests see, handling arrivals, check-ins, and inquiries to create a warm Gateway experience.

Position at Cascades Casino; casual role with flexible hours including evenings and weekends. The role emphasizes guest service, multitasking, and attentiveness to security and reservations.