Guest Services Associate - Whistler Sundance Resort

Travel + Leisure Co.; Whistler; On-site; CAD 30,000 - 60,000; Full time

Job summary

An innovative company in the travel industry is seeking a Guest Services Associate to create memorable experiences for guests. In this engaging role, you will be the friendly face welcoming travelers, guiding them through the registration process, and ensuring their needs are met throughout their stay. Your excellent communication skills and attention to detail will shine as you assist guests with reservations, provide information about the resort, and handle transactions. Join a vibrant team that values hospitality and inclusivity, where every day brings new opportunities to make a positive impact on guests' vacations.

Qualifications

• Professional appearance and positive attitude are essential.
• Ability to solve problems and multitask in a fast-paced environment.

Responsibilities

• Provide warm welcomes and assist guests from registration to checkout.
• Process transactions and handle cash according to procedures.
• Respond to guest inquiries and ensure their satisfaction.

Skills

Excellent communication skills

Problem-solving skills

Basic math skills

Attention to detail

Multitasking

Basic computer skills

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Full Time

How You’ll Shine:
As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

How You'll Make an Impact:

1. Bring smiles to guests from around the world by providing warm welcomes.
2. Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
3. Process cash and credit card transactions strictly following established procedures.
4. Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
5. Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
6. Reserve and confirm reservations for individuals and/or groups.
7. Provide guests with room rate quotes.
8. Respond to guest inquiries and concerns as quickly and completely as possible.

What You’ll Bring:

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Compensation

The hourly rate for this role is $23.34.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.