Guest Services Associate (Part-Time)

Regent College; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading theological college in Vancouver seeks a part-time Guest Services Associate. In this role, you will provide hospitality and administrative support, ensuring the smooth day-to-day operations of the college, including guest services, student housing, and event coordination. Ideal candidates will have prior experience in customer service and a passion for serving in a mission-focused environment.

Qualifications

• Prior experience in hospitality, customer service, or administrative support preferred.
• Comfortable working with digital platforms and online tools.
• Strong communication skills and collaborative ability.

Responsibilities

• Welcome and assist hotel guests, residents, and visitors during check-in/check-out.
• Support student move-in/move-out coordination in collaboration with residence staff.
• Track and distribute mail and packages for students and residents.

Skills

Customer Service

Hospitality

Strong Communication

Administrative Support

Education

High school diploma or equivalent

Post-secondary education

Tools

MEWS

Square

Populi

Freshdesk

Job description

Join Us at Carey Theological College — A Place of Renewal, Rigor, and Conviction Situated on the beautiful UBC campus in Vancouver, where Carey has served students and churches for over six decades, Carey Theological College is undergoing an ambitious transformation. This is not a traditional institutional posting—it’s a call to help rebuild something that matters. Carey is repositioning itself with the boldness of a startup, but the foundation of a historic, conservative evangelical tradition. We are re-establishing our identity around theological clarity, classical formation, and the unchanging truths of Scripture. We are looking for those who are battle-tested—both spiritually and professionally. People who will not drift, who lead with conviction, and who are energized by the hard, often unseen work of rebuilding systems, culture, and mission. This is a role for builders, not maintainers. For those who want to leave behind institutional drift and help shape a place where truth matters. About the Role As the Guest Services Associate, you will serve as the welcoming face of Carey and the logistical backbone of day-to-day operations. The front desk functions as a centralized hub, coordinating activities across Carey’s three distinct areas—the theological college, the student residence, and the hotel/guest accommodations. You will support hotel check-ins and check-outs, student housing logistics, event coordination, and handle a range of inquiries from guests, students, and staff. This is a part-time, on-site role involving a combination of hospitality, administrative, and systems support. Key Responsibilities Guest & Student Services

• Welcome and assist hotel guests, residents, and visitors during check-in/check-out
• Issue keys (GoKey), parking permits, and meal tickets (Square) as needed
• Respond to inquiries via phone, email (Freshdesk), or in person
• Support student move-in/move-out coordination in collaboration with residence staff
• Track and distribute mail and packages for students and residents
• Administrative & Hub Coordination
• Support reservation and occupancy tracking through MEWS (property management system)
• Process and reconcile payments through Square, Populi, and other digital tools
• Maintain up-to-date records of check-ins, check-outs, and payment status
• Update signage and bulletin boards; monitor communal spaces for readiness
• Coordinate with housekeeping and facilities to address deficiencies and requests
• Log and follow up on reports related to illegal parking or maintenance concerns

Systems & Process Support

• Operate and maintain key digital systems:
• MEWS – for guest and residence bookings
• GoKey – for digital key access
• Square – for meal ticket and front desk payments
• Populi – for student-related financial transactions
• Freshdesk – for managing help tickets and communication
• Assist with issuing meal tickets and coordinating meal plan usage
• Monitor incoming help requests and triage as appropriate to internal teams

Spiritual & Missional Alignment

• A personal commitment to the Lordship of Jesus Christ and a life shaped by biblical truth, spiritual maturity, and alignment with the Classical Protestant Tradition
• Demonstrated love for the Church and a calling to serve in a Christ-centered, discipleship-focused institution
• Resonance with Carey’s mission and desire to contribute to a culture of formation, faithfulness, and theological clarity

Performance, Learning & Continuous Improvement

• Commitment to delivering exceptional service to guests, students, and colleagues with professionalism and grace
• Willingness to receive coaching, learn new digital tools, and improve operational processes
• Ability to identify inefficiencies and contribute to improving systems and workflows

Education & Experience

• High school diploma or equivalent required; post-secondary education an asset
• Prior experience in hospitality, customer service, or administrative support preferred
• Comfortable working with digital platforms and online tools (e.g., MEWS, Square, Populi)
• Strong communication skills and the ability to work independently and collaboratively

Hours Part-time, approximately 15–20 hours per week. Scheduled shifts may include morning, evening, or weekend coverage based on operational needs. Flexibility is an asset.