Guest Services Associate

Courtyard and Residence Inn by Marriott Calgary South; Calgary; On-site; CAD 35,000 - 45,000; Full time

Job summary

The Courtyard and Residence Inn by Marriott Calgary South seeks a Guest Services Associate. This full-time role involves ensuring exceptional guest service and managing check-ins/checkouts. Candidates should have experience in customer service and possess a high school diploma. Join a supportive team committed to quality service in a fun work environment.

Benefits

Flexible benefits package

Incentives and rewards based on performance

Opportunities for advancement

Qualifications

• 1-2 years of experience in a customer service-oriented role.
• Previous hospitality experience considered an asset.
• Ability to demonstrate being a team player.

Responsibilities

• Perform check-ins and checkouts with attention to detail.
• Handle guest requests expediently and professionally.
• Respond positively to guest queries and complaints.

Skills

Excellent communication

Interpersonal skills

Team player

Customer service

Education

High School Diploma or GED

Tools

General office equipment

Job description

MasterBUILT Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

GUEST SERVICES ASSOCIATE

Courtyard and Residence Inn by Marriott, Calgary South

TheGuest Services Associatewill work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue. This is a full-time position.

RESPONSIBILITIES:

• Perform check-ins and checkouts, paying special attention to accuracy and detail
• Ensure each guest has received exceptional service
• Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
• Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
• Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
• Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
• Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
• Maintain cleanliness of workspace
• Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest serviceand guest/co-worker safety by reporting of suspicious persons and handling of keys/cash

QUALIFICATIONS:

Experience Required

• 1-2 years of experience in a customer service-oriented role
• Previous hospitality experience an asset
• Familiar with general office equipment such as photocopiers, scanners etc.
• Ability to demonstrate being a team player
• Excellent communication and interpersonal skills
• A fun, positive attitude with a sense of humour

Desired Education

• A High School Diploma or GED required

WORKING CONDITIONS:

• May be required to work early morning, late evening and weekend shifts
• Fun work environment, committed to realizing all of our core Pillars

MASTERBUILT OFFERS:

• A compensation package that provides incentives and rewards performance
• A flexible benefits package that supports various personal/family situations and work environments
• A rewarding corporate culture that fosters a positive team and family spirit
• A cooperative management team that is strategic and forward thinking
• A fast paced environment with opportunities for advancement

TO APPLY:

Please apply online athttps://masterbuilthotels.bamboohr.com/careers/845.We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.

Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Hospitality

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