Guest Services Agent/Valet

Hotel Arts Group; Calgary; On-site; CAD 32,000 - 52,000; Full time

Job summary

Hotel Arts in Calgary, Alberta, is seeking a passionate Guest Services Agent/Valet. The role combines front desk duties with valet parking, delivering friendly service and helping guests enjoy hotel amenities.

The ideal candidate will have hospitality experience, a valid Alberta driver’s license, and a clean driving abstract. The position requires a flexible schedule including weekdays, evenings, weekends, and holidays.

Qualifications

• Hospitality or hotel front desk experience is beneficial.
• Must have a valid Alberta driver’s license and clean abstract.

Responsibilities

• Greet guests warmly and assist with check-in/check-out as part of Front Office.
• Greet and assist guests entering and exiting the lobby, handling concierge inquiries.
• Assist guests with luggage and guide them to their rooms or vehicles.
• Manage the front drive in line with hotel standards and shuttle/valet procedures.
• Park and retrieve guest vehicles safely and efficiently.
• Maintain a professional lobby appearance and coordinate with housekeeping/maintenance.

Skills

Driver's license

Job description

Hotel Artsis currently seeking an enthusiastic casual and full timeGuest Services Agent/Valetto provide professional and friendly service while actively seeking out opportunities to assist all guests. This position will be a key player on the Front Office team of Hotel Arts.

Job Details:

• Job Type: Full time
• Schedule:Flexible schedule is essential.Must be available to work weekdays, evenings,weekends, and holidays.

Here are a few main tasks this key role will be responsible for:

• Attend to all guests entering and exiting the lobby, promptly and professionally.
• Assist with all guest luggage.
• Educate guests about hotel property and amenities, using the tools and training provided
• Be knowledgeable of the surrounding region, services, and amenities, in order to handle concierge inquiries accurately
• Manage the front-drive efficiently and effectively and in line with established standards
• Valet park vehicles in a safe manner and in line with established standards
• Maintain the proper physical appearance of the front-drive, entrance, and lobby, communicating with housekeeping and maintenance departments as required
• Educate guests about hotel property and amenities.
• Maintain a professional presence in the lobby area when between tasks.
• Maintain the drive-by clearing sidewalks and driveways of garbage, snow, gravel, and any other debris.
• Perform other assigned comparable or transient duties that are within the domain of knowledge and skills required by the position description.

Our ideal candidate will have:

• Hospitality industry experience is an asset
• 5 Class Drivers License required, with the ability to operate an automatic and standard transmission proficiently.
• Must provide a clean Driver's Abstract with a minimum of 3years experience as well as 3-yearinsurance and claims history record.
• Position may be subject to a criminal background check.

To learn more about Hotel Arts, please visit our website at www.hotelarts.ca

Applicants who do not already have legal permission to work in Canada will not be considered.

Please be advised that only candidates selected for an interview will be contacted.

Hotel Arts Group is an Equal Opportunity Employer.