Guest Services Agent (PT)- The Westin Nova Scotian

New Castle Hotels & Resorts; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

The Westin Nova Scotian seeks a passionate Guest Services Agent to ensure exceptional hospitality and assist guests with check-in and problem-solving. This role requires strong communication skills and prior front desk experience. Responsibilities include managing guest requests and maintaining hotel operations effectively.

Qualifications

• Previous Front Desk experience in a hotel or related field required.
• Proficiency in handling cash or credit transactions.

Responsibilities

• Check guests into or out of the hotel.
• Direct guests to daily functions within the hotel.
• Maintain regular attendance in compliance with New Castle standards.

Skills

Verbal communication

Written communication

Problem solving

Tools

Front office software

Job description

The Westin Nova Scotian, in the Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour in a location central to restaurants and attractions. Our modern, upscale rooms and suites feature luxurious accommodations with contemporary amenities.

We are passionate professional hoteliers dedicated to the art of hospitality! Our team members are dedicated to providing exceptional personalized service to our guests; our dedication to the customer shows in everything we do.

We put people first! We take care of our associates who in turn take care of the customers. Our customers are our associates, guests, owners, investors and communities. Mutual respect is at the heart of every customer exchange.

Guest Services Agent- The Westin Nova Scotian How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person and last person a guest speaks to so your genuine welcome and appreciation of the guest will set the tone for the stay. You have the opportunity to shine in this role which is both busy and interactive! As Guest Services Agent , you will

• Make a First Impression so the person in this role must have a genuine passion to deliver a great hospitality experience whether in person or by phone. You must want to Wow the guest with your welcoming personality.
• Make a Lasting Impression while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!
• Enjoy Problem Solving many guests need help with miscellaneous things their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.
• Be Accountable you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.
• Be a Safety & Security Agent follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed.

Location Photo

Location Website

Requirements

Requirements :

This role requires good verbal and written English communication skills. Previous Front Desk experience in a hotel or a related field required.You must be able to handle cash or credit transactions and have front office software proficiency.

This job requires light work exerting up to 20 pounds of force occasionally and / or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force.

Long hours, many of which may be spent standing, required.

Additional Job Details

Duties :

• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance in compliance with New Castle standards, as required by scheduling which will vary according to the needs of the hotel
• Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations
• Positively interact with hotel guests
• Check guests into or out of the hotel
• Confirm credit and payment method at check in
• Confirm full payment at check out
• Log all requests and confirm completion
• Direct guests to daily functions within the hotel
• Review PMS inventory and house count for availability and rates
• Book reservations for day of arrival or future stays
• Balance and prepare individual paperwork for closing shift
• Balance bank daily
• Maintain and market special guest programs
• Handle incoming / outgoing calls
• Take and deliver messages
• Be familiar with guest privacy
• Provide information about hotel
• Run copies and charge guests as needed
• Run daily arrival report and mark registration cards for special requests
• Review changes in Policy and Procedure
• Distribute billing reports to hotel outlets

Wage Scale

16.24-16.74

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Guest Services Agent (PT)- The Westin Nova Scotian • Halifax, NS