Guest Services Agent, Jasper Skytram

Pursuit; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the hospitality sector seeks enthusiastic individuals for a seasonal role starting Spring/Summer 2025. Candidates will create welcoming environments for guests, providing information, and handling ticket transactions in a stunning natural setting within the Canadian Rockies. This position offers a chance to be part of an inclusive, global team with numerous perks and opportunities for personal growth.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Subsidized mental health and wellness resources

Qualifications

• Demonstrated customer service experience; supervisory experience is an asset.
• Strong computer proficiency (Word, Excel, POS).
• Motivated and proactive in problem-solving.

Responsibilities

• Welcome guests and provide information on ticketing and tram operations.
• Handle transactions accurately; resolve ticketing issues and guest feedback.
• Complete administrative tasks like inventory management, complying with safety regulations.

Skills

Customer service experience

Strong conflict resolution skills

Organizational skills

Computer proficiency

Secondary language skills

Job description

What will be your daily pursuit?

Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.

What will your compensation be?

The starting salary for this position is $18.00 per hour

When does this adventure begin?

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?

• Serve as the first point of contact, welcoming guests and providing information on weather, ticketing, and tram operations.
• Sell tickets and allocate guests to tramcar spaces using a custom point-of-sale system.
• Handle cash, credit/debit transactions, and third-party billing processes accurately.
• Operate and maintain knowledge of the “flight system” ticketing platform.
• Resolve ticketing issues, process refunds, and address guest feedback professionally.
• Communicate effectively with other departments and staff via phone, radio, or in person.
• Complete administrative tasks such as filing, inventory management, and reporting.
• Follow operational procedures and comply with safety regulations.
• Perform additional duties as assigned.

#LI-EB1

What skills and experience do you need for this job?

• Demonstrated customer service experience, previous supervisory experience is an asset.
• Strong computer proficiency (Word, Excel, POS).
• Strong conflict resolution and organizational skills.
• Observant, motivated, and proactive in problem-solving.
• Secondary language skills are an asset.
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?

• Beautiful.You’llbeworkingintheiconic,unforgettableand inspiring location.Regardless of what your role is with us,you’llreally get the chance to explore andsee amazing scenery and wildlifewithin the Canadian Rockies.
• Fun.You'llbe meeting team members from across the globe and get toparticipatein tons of team events.
• Independent.You’llspend your days in and aroundour amazing properties.
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds withassistance) asrequired

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer.We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.