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guest services agent - hotel

Government of Canada

Okotoks

On-site

CAD 35,000 - 45,000

Full time

Yesterday
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Job summary

A local governmental organization in Okotoks, Canada, is seeking a hospitality staff member to manage guest registrations, assist with reservations, and provide outstanding customer service. This role requires no formal education but emphasizes experience and strong interpersonal skills. Work is performed on site with no remote option, ensuring guests receive personal attention and support during their stay.

Benefits

Free parking available
Learning/training paid by employer

Qualifications

  • No degree, certificate or diploma required.
  • Attention to detail and ability to work under pressure.

Responsibilities

  • Register arriving guests and assign rooms.
  • Process group arrivals and departures.
  • Provide customer service.

Skills

Client focus
Dependability
Excellent oral communication
Team player

Tools

Multi-line switchboard
Word processing software
Central reservation system (CRS)
Spreadsheet

Job description

Overview Languages

English

Education
  • No degree, certificate or diploma
Experience

Will train

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting
  • Hospitality industry
  • Hotel, motel, resort
Responsibilities Tasks
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Provide customer service
Experience and specialization Computer and technology knowledge
  • Multi-line switchboard
  • Word processing software
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet
Additional information Security and safety
  • Criminal record check
Transportation/travel information
  • Own transportation
Work conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure
Personal suitability
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
Benefits Other benefits
  • Free parking available
  • Learning/training paid by employer
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