guest services agent - hotel

Travelodge By Wyndham Fort McMurray; Fort McMurray; On-site; CAD 30,000 - 38,000; Full time

Job summary

A leading hotel in Fort McMurray is seeking a Front Desk Agent to manage guest registrations and provide excellent customer service. Responsibilities include processing reservations, providing information about facilities, and assisting guests with inquiries. The ideal candidate will have a high school diploma and experience in hospitality with a focus on client service.

Qualifications

• 7 months to less than 1 year experience in a similar role.
• Strong interpersonal and organizational skills required.
• Client-oriented and ability to work as a team.

Responsibilities

• Register and assign rooms to arriving guests.
• Process reservations and provide information on facilities.
• Handle guest departures, cash balancing, and clerical duties.

Skills

Client focus

Efficient interpersonal skills

Flexibility

Organized

Reliability

Team player

Education

Secondary (high) school graduation certificate

Job description

• Education : Secondary (high) school graduation certificate
• Experience : 7 months to less than 1 year

Work setting

• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Work Term : Permanent

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