Guest Services Agent | Fairfield Inn & Suites by Marriott Ottawa

Silver Hotel Group; Ottawa; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading hotel group is seeking a Guest Services Agent to ensure exceptional service for guests at Fairfield Inn & Suites by Marriott Ottawa Kanata. You'll interact with guests during check-in and check-out, manage reservations, and provide support throughout their stay. Join a team committed to fun and continuous improvement, with benefits like education reimbursement and hotel stay discounts.

Benefits

Education Reimbursement

Annual Wellness Credit

Team Building Events

Hotel Stay Discounts

Culture of Recognition Program

Qualifications

• Customer service experience at a hotel front desk preferred.
• Excellent communication skills, both written and verbal.
• Availability to work days, evenings, weekends, and holidays.

Responsibilities

• Maintain a warm and friendly demeanor with guests.
• Coordinate with other hotel departments.
• Resolve customer complaints and assist with inquiries.

Skills

Customer Service

Communication Skills

Problem Solving

Tools

FOSSE PMS

Word

Excel

Job description

Guest Services Agent

Fairfield Inn & Suites by Marriott Ottawa Kanata is currently looking for a Guest Services Agent. The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Work with a reputable brand and be part of Silver Hotel Group, a company committed to a culture of respect, appreciation, and fun!
• A fast-paced environment in an exciting industry, with opportunities to meet people from all over the world.
• Education Reimbursement for employees and their children.
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Guest Services Manager, the Guest Service Agent will:

• Maintain a warm and friendly demeanor with guests and team members;
• Comply with all company and brand standards;
• Interact with guests during check-in and check-out;
• Create and cancel reservations, handle check-in and check-out procedures;
• Greet all incoming and outgoing calls professionally;
• Review logbook and emails daily, complete all tasks on the checklist;
• Operate Front Desk telephones and be familiar with daily rates;
• Balance and prepare shift paperwork according to hotel standards;
• Coordinate with other hotel departments;
• Handle guest registration, room assignments, and special requests;
• Process check-ins/check-outs in line with credit and cash policies;
• Resolve customer complaints and assist with inquiries about hotel services, events, directions, attractions, and other guest needs;
• Perform additional duties as assigned by supervisors or managers.

What We Are Looking For...

• Customer Service experience, preferably at a hotel front desk;
• Excellent communication skills, both written and verbal;
• Computer literacy in Word and Excel; experience with FOSSE PMS is an asset;
• Results-oriented, flexible, and able to work in a busy environment;
• Self-motivated, able to problem-solve, initiate, and complete tasks independently;
• Friendly, energetic, enthusiastic, professional appearance;
• Availability to work days, evenings, weekends, and holidays;
• Legally authorized to work in Canada.

About Fairfield Inn & Suites By Marriott Ottawa Kanata

https://www.silverhotelgroup.com/hotel/fairfield-inn-suites-by-marriott-ottawa-kanata/

The hotel is conveniently located near downtown Ottawa, close to attractions like Scotiabank Place, Rideau Canal, National Arts Centre, Parliament Buildings, and Gatineau Park.

About Us

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company, with a diverse portfolio across Canada and the U.S. We foster a culture of passion, creativity, and fun, guided by core values including Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. Our mantra “You Matter” reflects our commitment to our team members and guests.

We are committed to providing a barrier-free environment and accommodating applicants with disabilities upon request. Please contact Human Resources at 905-362-9503. Silver Hotel Group is an equal opportunity employer.