Guest Services Agent

AccorHotel; Richmond; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hotel chain is seeking a Guest Service Agent for their Vancouver Airport location. The role involves ensuring a memorable guest experience through engaging service and handling various guest needs. Ideal candidates are service-oriented, able to work in a fast-paced environment, and bring customer service experience, making this a great opportunity for growth in the hospitality sector.

Qualifications

• Service-focused personality is essential and experience is an asset.
• Ability to handle a multitude of tasks in a fast-paced environment.
• Fluency in English; additional languages are a plus.

Responsibilities

• Consistently offer professional and friendly guest service.
• Greet guests and respond to requests providing exceptional service.
• Promote hotel facilities and assist guests in an informative way.

Skills

Customer Service

Hospitality Experience

Cashiering

Guest Services

Tools

Opera Cloud

Taleo

Job description

First impressions are everything! Your engaging smile and warm professional personality are what makes you a great Guest Service Agent at Fairmont Vancouver Airport.You will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing :

• Consistently offer professional friendly and engaging service
• Greet check-in respond to requests and settle accounts while providing exceptional service
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow departmental policies procedures and service standards
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through up-selling
• Other duties as assigned

Qualifications :

Your experience and skills include :

• Service focused personality is essential; experience is an asset
• Able to handle a multitude of tasks in a fast-paced ever-changing environment
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Previous customer related experience an asset
• Must be flexible in terms of working hours - regular coverage of overnight shift
• Ability to handle cash effectively and with accuracy
• Prior experience working with Opera Cloud or a related system
• Fluency in English; additional languages are a plus

Additional Information :

Visa Requirements : Must be legally eligible to work in Canada with valid work permit or visa. The hotel is unable to assist candidates in obtaining work authorization in Canada.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work : Employment Type :

Full-time

Key Skills

Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette

Experience : years

Vacancy : 1

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