Guest Services Agent

True Key Hotels & Resorts Ltd.; Radium Hot Springs; On-site; CAD 30,000 - 60,000; Full time

Job summary

True Key Hotels & Resorts is seeking a Guest Services Agent who will manage daily front desk operations and provide exceptional service to guests within a welcoming environment. The ideal candidate is enthusiastic, has previous hospitality experience, and must be available for weekends and evenings. Competitive wages and opportunities for advancement are offered, along with staff accommodation.

Benefits

Employee discount programs

Referral bonuses

Flexible hours

Health benefits

Birthday and anniversary celebrations

On the job training

Qualifications

• Previous hospitality or customer service experience is an asset.
• Proficient in Microsoft Excel, Outlook, and Word.
• Must be available to work weekends and evenings.

Responsibilities

• Oversee the day-to-day operations of the front desk.
• Take reservations and manage guest arrivals and departures.
• Record day-to-day financial transactions and complete the posting process.

Skills

Customer service

Enthusiasm

Problem-solving

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

What we offer

True Key Hotels & Resorts provides competitive employment packages for its team members, including competitive wages, employee discount programs, referral bonuses, flexible hours, bonuses, health benefits, birthday and anniversary celebrations, on the job training and great opportunities for advancement.

Start date - July 2025

Staff Accommodation Available

Starting wage - $19.00/hr

Summing it up

The Guest Services Agent is a hospitality pro. They are responsible for various interactions with guests, including preparing charges, keys, receiving payments and managing reservations. Guest Services Agent's are responsive and encourage a welcoming, solutions-focused environment for our guests.

What you'll be doing

• Oversee the day-to-day operations of the front desk.
• Take reservations, package bookings, guest arrivals and departures in a professional manner.
• Enter data, maintain records and launch reports and financial statements.
• Foster a success oriented and accountable environment.
• Be knowledgeable of industry partners to offer a variety of service options to our guests.
• Record day to day financial transactions and complete posting process.

Who you are

• Previous hospitality or customer service experience is an asset.
• Enthusiastic and energetic individual who is comfortable in a variety of situations.
• A service driven individualdedicated to providing all guests and owners with outstanding and consistent service.
• Proficient in Microsoft Excel, Outlook and Word an asset.
• Must be available to work weekends and evenings.

Who we are

Our mission at True Key Hotels & Resorts is to exceed expectations. We achieve this by staying true to our core values of trust, reliability, unity, and evolution. We maintain the highest ethical standards and treat all colleagues with fairness and dignity. We continuously strive to improve our services, products, and processes to meet the evolving needs and expectations of our employees, guests and owners.

This position is only open to Canadian Citizens, Residents or those possessing a valid Work Visa.