Guest Services Agent

Germain Hôtels; Halifax; On-site; CAD 30,000 - 60,000; Part time

Job summary

A hospitality company in Halifax is seeking a Guest Services Agent to enhance guest experiences through attentive service. Responsibilities include managing check-ins, addressing guest requests, and collaborating with various departments. Ideal candidates will have strong communication skills and a customer-oriented attitude. This is a part-time role offering the opportunity to work in a supportive environment with perks like travel discounts.

Benefits

Travel discounts with Germain Hotels

Access to a state-of-the-art gym

Qualifications

• Must have excellent communication skills.
• Customer service orientation with a positive attitude is essential.
• Ability to resolve guest issues calmly and professionally.

Responsibilities

• Check-in and check-out of guests efficiently.
• Respond to guest requests courteously and promptly.
• Collaborate with other departments for personalized guest experiences.

Skills

Excellent oral and written communication skills

Natural customer service orientation

Strong listening skills

Ability to handle difficult situations

Education

Diploma in Hospitality

Tools

OPERA PMS

Job description

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We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

WHAT YOU'LL DO

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

WHAT YOU'LL BRING

• Diploma in Hospitality, an asset
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and experience with OPERA PMS, an asset

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

Apply - we look forward to hearing from you!

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Part-time

Job function

Job function

Customer Service

Hospitality

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