Guest Services Agent

Tyax Wilderness Resort & Spa; Gold Bridge; On-site; CAD 32,000 - 48,000; Full time

Job summary

Join Tyax Wilderness Resort & Spa as a Guest Services Agent, where you will be the first point of contact for our guests, ensuring exceptional service and smooth operations. This role involves managing reservations, guest inquiries, and providing support across various departments, all while working in a breathtaking remote setting. Enjoy competitive salary, shared accommodation, and a unique opportunity to immerse yourself in the Canadian wilderness.

Benefits

Subsidized accommodation with mountain views

Complimentary transfers at the start and end of season

Three meals per day in employee cafeteria

Employee use of spa facilities and gym

Free use of watercrafts fleet

Discounts on outdoor clothing

Employee events

Qualifications

• 1-2 years of previous front desk or guest services experience is required.
• Must have excellent communications and customer service skills.
• Must be flexible in scheduling and willing to work in a remote setting.

Responsibilities

• Act as the first point of contact for guests, handling all front desk matters.
• Manage reservations, phone calls, and emails.
• Provide exceptional service and resolve guest inquiries efficiently.

Skills

Customer Service

Communication

Interpersonal Skills

Organizational Skills

Attention to Detail

Education

Post-Secondary diploma

Job description

Work for one of Canada’s most unique destinations and check off a bucket list job. At Tyax Lodge we guide our guests through unparalleled winter and summer experiences. Immerse into a world class lodging experience and outdoor adventures, exploring seasonal or long-term employment opportunities with a family size company highly committed to putting its employees first. Join a team of professional individuals with a passion for providing exceptional guest experiences and an enthusiasm for outdoor recreation.

WHAT’S IN IT FOR YOU:

• Subsidized, modern shared townhouse-style accommodation with beautiful mountain views
• Complimentary transfers at the start and end of season
• Three meals per day served in employee cafeteria
• Employee use of our spa facilities and a 24-hour access to our full gym, based on availability
• Free use of our watercrafts fleet
• Discounts on branded outdoor clothing: Arcteryx, Icebreaker and more
• Employee events
• Be part of a fun and welcoming diverse team from all over the world
• Put money aside for your travel plans and at the same time experience the amazing Canadian wilderness

As a Guest Services Agent of Tyax Lodge & Heliskiing, you will be an ambassador for the company. You are our first impression to our guests and the face of the company, welcoming our guests and ensuring that their needs are attended to during their ensure stay. You will be expected to provide exemplary service to all guests at all times while maintaining and exceeding the service standards set by Tyax Lodge & Heliskiing. The dynamic role of a Guest Services Agent includes duties within reservations, all front desk matters, administrative tasks, and occasionally assisting other departments.

POSITION HIGHLIGHTS:

• Exceed guest expectations by providing personalised, efficient and courteous guest service
• Show dedication to making every guest feel welcome in our surroundings
• Handle all requests and complaints in a timely manner and appropriately
• Work closely with other departments to ensure a smooth operation through preparation and follow-up
• Keep immediate supervisor promptly and fully informed of all issues or unusual matters of significance
• Provide in-depth knowledge of room locations, features, rates, packages, property offerings and activities in the area
• Act as a point-of-contact person to all guests and staff inquiries
• Reservation duties include handling of phone calls, emails, and online reservations and inquiries, making/changing/cancellation of reservations
• Perform check-ins, check-outs
• Processing of payments and processing of night audit, ensuring accuracy of all guest folios
• Perform group check-ins and informational speeches for helicopter group arrivals, weddings and events, assist with event administration and set-up
• Ensuring all waivers of liability are signed and filed under each guest’s profile
• Administration of watercrafts and fat bike rentals and winter ski equipment
• Booking of local activities for guests, spa treatments, and more, acting as our guest’s concierge
• Daily gift shop operations: processing sales, restocking items as needed, communicating inventory needs to the supervisor
• Report all concerns related to Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to your immediate supervisor
• Conduct room inspections of guest rooms before check-in and during the winter evening turndown service
• Perform and assist with breakfast serving duties when needed
• Ensuring cleanliness in and around the workplace
• Operate according to policies, procedures and quality standards established by the company
• Other duties and projects as assigned by the Guest Services & Spa Supervisor

QUALIFICATIONS & ATTRIBUTES:

• Post-Secondary diploma
• 1-2 years of previous front desk or guest services experience
• Experience in property management systems, POS and switchboard is an asset
• Comfortable taking phone calls
• Must possess excellent communications, interpersonal, organizational and customer service skills
• Must be a team player with friendly personality and excellent personal presentation
• Responsible and dependable
• Must have outstanding attention to detail and the ability to multitask
• Computer literate in Microsoft Office programs or Google documents
• Must be flexible in regards to scheduling and working shifts
• Must be willing to live and work in a remote setting
• Additional language skills are an asset

Visa Requirements:Must be legally eligible to work in Canada

Note: Due to the nature of our business all members of the team may be required to take on additional responsibilities at times to ensure an exceptional guest experience.