Guest Services

Securiguard Services Ltd.; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a highly organized Customer Service Representative to join their dynamic team in Kelowna. This role offers the chance to engage with guests at various events, ensuring they feel welcomed and supported. Candidates will thrive in a fast-paced environment, demonstrating exceptional interpersonal skills and a commitment to outstanding customer service. With a focus on personal growth and community involvement, this position provides opportunities for advancement while maintaining a healthy work/life balance. Join a trusted leader in the security sector and make a meaningful impact in your community.

Qualifications

• Excellent customer service and communication skills are essential.
• Organizational and time management skills are required.

Responsibilities

• Greet guests and help them find their seats at events.
• Support staff and manage site-specific duties.

Skills

Communication Skills

Customer Service Experience

Time Management

Organizational Skills

Interpersonal Skills

Patience

Job description

Securiguard is committed to building a facilitative environment of respect and personal growth for all our staff. We support this commitment with highly competitive compensation and benefits, comprehensive training, reliable equipment, and supportive supervision as well as great opportunities for advancement, community involvement, and work/life balance practices.

We are currently looking for highly organized candidates with excellent people skills for the position of a Customer Service Representative to join our team for upcoming events in Kelowna.

Key Responsibilities:

• Knowledge of the site being worked and site-specific job duties
• Deportment - complete site-specific uniform always worn (Uniform provided)
• Excellent customer service
• Zero use of personal cell phone while on duty
• Respectful use of site equipment i.e., phones, radio, and scanners
• Supporting other staff when needed i.e., signing staff in, manning of gates
• Ticket taking, Gate/Door access
• Help people find their seats
• Greeting guests upon arrival and making them feel welcomed

Requirements:

• Good communication skills
• Customer service experience
• Good time management and organizational skills
• Patience and good listening skills
• Exceptional interpersonal skills (incl. friendly attitude, good demeanor behaviour)
• Flexible hours
• Security Worker License is not required for this role to get on board.
• Candidate looking forward to getting the security worker's license would be considered an asset.

About Us:

Securiguard Services Limited has been at the forefront of the asset protection arena for almost fifty years by being a leading-edge innovative security and safety solution provider. That is how it has become one of the largest and most trusted private security organizations in Canada. Securiguard has proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects and has the largest and highest accredited K9 detection and screening division in Canada. With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, their team of 3000+ strong security and safety professionals make people feel safe by offering a comprehensive selection of safety and security services and solutions.

Salary: $18 - $20 per hour